Manager Retail Transformation

Overview

The Manager of Retail Transformation is responsible for identifying, designing, and implementing cutting-edge strategies and technologies to enhance the customer experience and operational efficiency across our stores with the ultimate goal of increasing sales. This role collaborates with cross-functional teams to pilot new initiatives, streamline processes, and ensure alignment with overall business objectives in the competitive auto parts market.

• Develop and execute strategies that enhance in-store and digital customer experiences, driving both immediate sales impact and long-term retail growth.
• In partnership with the Retail Product Team, research industry trends, emerging technologies, and customer behavior to identify opportunities for transformations.
• Stay abreast of external developments (including innovations, strategies and product offerings of notable competitive and non-competitive retailers) to identify opportunities and threats.
• Leverage the Retail Product Team to design how technology-based solutions should enable business transformation, support growth, improve efficiencies and overall customer experience.
• Prepare and communicate recommendations regarding current retail customer opportunities to align with senior leadership.
• Utilize data analytics to track the impact of innovations on sales, customer satisfaction, and operational efficiency.
• Engage with field leaders and store teams to drive simple and effective change across the store network.
• Partner cross-functionally with other teams (IT, marketing, merchandise, etc.) to design, execute, and evaluate proof of concept programs for new retail technologies, processes, and services.
• Gather quantitative and qualitative data from our customers and store teams to measure the success of new initiatives or refine current efforts.
• Evaluate and manage relationships with external vendors or partners supporting innovation efforts.
• Manage budgets for transformation projects, ensuring resources are allocated effectively and delivering a return on investment on new initiatives.
• Assess and integrate automation technologies to enhance operational efficiency.
• Support e-commerce strategies to complement in-store sales efforts.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Provide training and resources to store teams for successful adoption of new tools and practices.
• Develop change management programs that support the adoption of technology, streamline operational changes, and enhance team member engagement.
• Drive the prioritization of use cases and the development of capability roadmaps that are aligned with long-term strategic goals.
• Reduce operational costs through process improvement and/or technology adoption.

• Required:
• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field – or equivalent business experience.
• 3-5 years of experience in retail operations, project management, or innovation roles.
• Strong understanding of retail operations, supply chain, and customer service.
• Proficient in data analysis, problem-solving, and strategic thinking.
• Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships.
• Demonstrated success in managing large-scale projects and client relationships.
• A wide degree of creativity and latitude is expected as part of the job performance and will need to rely on judgment and experience to accomplish goals.
• Desired:
• MBA or Master’s degree in related field.
• Experience leading innovation or transformation initiatives within a retail organization.
• Familiarity with customer journey mapping, field testing/piloting, and voice of customer programs.
• Exposure to emerging retail technologies.
• Experience in the automotive aftermarket industry.

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