Sales Associate - Keyholder

Job Description

What would you do? - The Specifics

* Greet customers in a friendly manner and ensure high quality customer service.

* Meet National Vision's sales objectives.

* Maintain awareness of same day service using "Ready When Promised" production board.

* Ensure customers receive quality products in a timely manner.

* Assist with answering phones efficiently in accordance with National Vision telephone protocol.

* Ensure all customer service complaints are handled effectively and efficiently.

* Review reasons for redos and implement practices to correct. Ensure quality standards are met.

* Check on status and notify customers when orders are in or of any delays.

* Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.

* Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.

* Perform insertion and removal training of contact lens as directed by management and permitted by state law.

* Ensure store cleanliness policies are adhered to at all times.

* Complete inventory count and replenish stock as necessary.

* Ensure all visual merchandising is implemented and maintained.

* Ensure that the eyeglass department is kept clean and organized at all times.

* Ensure that inventory control and loss prevention procedures are followed at all times.

* Oversees the sales floor and timely opens and closes store following proper procedures.

* Ensures bank deposits and cash handling transactions are in compliance with National Vision procedures and policies.

* Leads associates so that they complete tasks in a time-efficient manner.

* Acts as point of contact to address customer service issues, maintenance and vendor problems.

* Ensures compliance to all store and corporate policies and procedures.