General Manager, Food & Beverage Missouri State University

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The General Manager, Food & Beverage is responsible for the efficient, professional and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every managerial, full‑time and part‑time position, and ensures full compliance with state and federal labor laws, sanitation and food‑related ordinances, and alcohol service regulations. In addition to managing the day‑to‑day business operations, the General Manager manages the overall food & beverage financials including forecasting, profit & loss statements & budget.

This role pays an annual salary of $80,000‑$90,000 and is bonus eligible.

Benefits for Full‑Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and holidays).

This position will remain open until April 20, 2026.

• Ensure legal, efficient, professional and profitable operation of the assigned venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Final decision‑maker on equipment purchases and leases.
• Conflict resolution; last‑resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point‑of‑sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to perform their work.
• Evaluates each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

• MA or MS; BA or BS with business‑related major.
• Minimum 3‑5 years management experience in food‑related or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires (preferred).
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co‑workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications:
  Microsoft Office, POS systems, time‑keeping systems.
• Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
• Possess a thorough…