Supervisor , Information Technology

Job Title:
Supervisor I
-Information Technology Support

Department: Information Technology

Pay Grade: P100

FLSA Status
:
Exempt

Reports to: Manager IV - Information Support Systems

Responsible for serving as a resource for users of district wide information systems; analyzing problems and issues related to the information systems and related software; performing database administration and database development; and assisting users with data integrity and reporting.

• Demonstrate a high level of expertise and professionalism building relationships with stakeholders.
• Collaborate with the Help Desk to ensure courteous, timely, and effective resolution of end user issues.
• Facilitate a variety of collaborative meetings and training on the use of any support applications.
• Handle escalation, communication and follow up with vendors for high severity issues.
• Provide timely and creative solutions to difficult problems.
• Direct the process of proactive response to issues before they become problems.
• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Create and maintain knowledge base articles so they remain current.
• Collaborate with multiple departments on a variety of activities related to information systems and related applications.
• Demonstrate a high level of expertise and professionalism building relationships with the team, stakeholders and vendors.
• Maintain various manual and electronic documents, files, and records providing up-to-date reference and audit trail.
• Prepare various documents providing written reference, documenting activities, and/or conveying information.
• Research applications, vendors, consultants and emerging technology to recommend products that meet district requirements for capabilities and costs and provide technical assistance to district staff.
• Respond to direct inquiries from departments and school personnel regarding the student information system to resolve problems, provide information and/or assign support personnel to address.
• Perform other related duties as required/assigned.

• Bachelor’s Degree from an accredited college or university preferred.
• Minimum of two (2) years of job related experience with increasing levels of responsibility is required.
• K - 12 technology experience is preferred.

• MCSA SQL Server certification preferred.
• Must pass a Criminal Background Clearance, the results of which must be satisfactory to the District, required.

• Knowledge of basic math, including calculations using fractions, percentages, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve practical problems.
• Knowledge based competencies required to satisfactorily perform the functions of the job include: current, legacy and emerging operating systems; software applications; data security, processes and methodology.
• Skill to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions.
• Skill based competencies required to perform the functions of the job, including strong customer service skills, pleasant and tactful demeanor and professional appearance and conduct.
• Ability to read technical information, compose a variety of documents, and/or facilitate group discussions.
• Ability to analyze situations to define issues and draw conclusions.
• Ability to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment.
• Ability to work with others under a wide variety of circumstances; working with data utilizing defined but different processes; and operate equipment using defined methods.
• Ability to work with a significant diversity of individuals and/or groups; work with data of widely varied types and/or purposes; and utilize job-related equipment.
• Ability to analyze issues and create action plans.
• Ability to collaborate and communicate effectively with internal and external stakeholders.
• Ability to apply critical thinking/problem solving to improve work processes.
• Ability to convey technical information to non-technical audiences.
• Ability to maintain confidentiality; set priorities; meet deadlines and schedules; work with detailed information; and adapt to changing priorities.
• Ability to work as part of a team; and work with frequent interruptions.
• Ability to set high expectations for self and others; set and monitor progress toward goals; and utilize and offer effective feedback for continuous improvement.

• Work environment is primarily inside, where the noise and temperature levels are moderate.
• The work is light work that requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Must possess the physical ability to…