IT Customer Sup Analyst - WEO
Listed on 2026-01-13
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
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FacilityChase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department1709 IT Service Desk
Scheduled Weekly Hours40
Hours6:30 AM - 7:00 PM Sat, Sun, Mon
Work ShiftDay Shift (United States of America)
Benefits- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please :
Benefits | Cox Health
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
EducationPreferred:
Bachelor's degree in Computer Science, Information Technology, a related field, or 8 years of equivalent experience.
Required:
4+ years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field, or 8 years of equivalent experience.
- Leads a team of service desk analysts, including hiring, training, and performance management.
- Understands and assists with maintaining operational efficiency within the service desk team.
- Effectively collaborates with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle.
- Responsible for assisting with resource management and process management of the service desk team.
- Assists with the development of long term service desk strategies that align with the organization’s overall IT and business objectives.
N/A
Seniority LevelMid-Senior level
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesHospitals and Health Care
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