Patient Billing​/Services Representative II; Float - Otolaryngology

Overview

Position Summary and Scheduled Hours
: 40 hours per week. The Patient Service Representative II (PSRII) is responsible for capturing, updating and verifying patient demographic and current insurance information to ensure maximum reimbursement for the Otolaryngology department. PSRs also schedule patient follow-up visits for providers. The PSR serves as a liaison between staff, patients, healthcare professionals and the general public, advocating for patients’ needs. The PSR obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.

• Work on pre-arrival alerts (insurance, referrals, etc.).
• Update and verify patient insurance, billing and demographic information in EPIC for reimbursement; check eligibility electronically or manually as needed.
• Collect fees for services (copay, deductible, self-pay, cosmetic services, consults, surgery pre-pays and past balances) and record in EPIC.
• Check patient in through EPIC and update demographics, insurance, patient portal access, and pharmacy information; verify referrals received, scanned and linked to appointment.
• Schedule return patient appointments, patient testing and procedures.
• Maintain familiarity with insurance companies and their reimbursement policies.
• Balance cash drawer daily.
• Answer incoming department telephone line and assist as needed.
• Check patient out and print After Visit Summaries (AVS).

Job Location /

Working Conditions:

Normal office environment; patient care setting.

Physical Effort: Typically sitting at a desk or table; repetitive wrist, hand or finger movement.

Equipment: Office equipment.

Required Qualifications: High school diploma or equivalent, or combination of education and/or experience.

Certifications / Professional Licenses: Basic Life Support (BLS) – American Heart Association or American Red Cross. More than one credential may be required depending on the role.

Billing systems and third-party claims and/or medical office setting; related customer service (3 years).

Not Applicable

A driver’s license is not required for this position.

• Basic Life Support certification must be obtained within one month of hire date.
• Online BLS certifications without a skills assessment component are not sufficient to meet BLS requirements.

No additional education beyond what is stated elsewhere in the job posting.

No additional certifications or licenses unless stated elsewhere in the posting.

No additional work experience beyond what is stated elsewhere in the posting.

Financial Information, Insurance, Interpersonal Relationships

Grade: C06-H

Salary Range: $17.34 - $25.40 per hour

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number. All qualified individuals must be able to perform the essential functions of the position, and reasonable accommodations will be made to enable employees with disabilities, absent undue hardship.

All external candidates receiving an offer will undergo pre-employment screening, including criminal background checks and other applicable verifications. All offers are contingent upon successful completion of required screening.

Benefits: Personal, Wellness, and Family benefits including paid time off, holidays, health insurance, transit benefits, and retirement savings options. See benefits policy for details.

Washington University in St. Louis is committed to equal employment opportunity and provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.