Nurse Account Manager

Nurse Account Manager

Guardian Pharmacy – Springfield, Missouri, United States

Join our rapidly growing team at Guardian of the Heartland, a member of the Guardian family of pharmacies.

Guardian of the Heartland is reimagining medication management and transforming care. We focus on delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. Our comprehensive suite of tech‑enabled pharmacy services and our dedicated team are redefining how pharmacy care is delivered.

• Assist in the achievement of the business plan through retention of existing clients and increasing sales to existing clients (penetration of census).
• Build strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities.
• Act as liaison between pharmacy operations and the customer, working with the operations team to ensure superior delivery of pharmaceutical products and services.
• Provide training and orientation to customers during facility implementation, including support for e‑MAR when utilized.
• Ensure new services are error‑free and the transition process is flawless.
• Provide training to facility staff regarding survey process, medication administration, risk management, and performance improvement.
• Develop and maintain Assisted Living education programs that meet state requirements for training.
• Coordinate and provide Assisted Living educational training at the pharmacy as well as on‑site at assisted living facilities as required.
• Assure quality assurance materials reflect facility scope of practice and Guardian standards.
• Work with the operations team to identify areas for improvement, maintain effective documentation, and resolve issues.
• During site visits, monitor service level and report service issues.
• Maintain compliance and expertise regarding current health‑care and pharmacy industry standards, regulations, changes, and clinical skills needed to support customers.
• Monitor quality improvement processes, standards of practice, policy, and procedures and report to the management team.
• Assist customers with action plans to minimize risk in facilities.
• Conduct mock surveys or assist customers in other ways as requested for the survey process.
• Plan and execute family communication programs in conjunction with the marketing team to new or prospective facilities.
• Participate in cycle check‑in as needed.
• Conduct facility in‑services and clinical education training on site at customer locations.
• Other essential functions and duties may be assigned as needed.

• Work ethic and integrity – intrinsic drive to excel coupled with values aligned with company philosophy.
• Leadership – ability to lead project teams to deadlines while maintaining a strong team orientation.
• Relational – ability to build relationships with business unit management and become a trusted advisor.
• Strategy and planning – ability to think ahead, plan, and manage time efficiently.
• Problem solving – ability to analyze causes and solve problems at both strategic and functional levels.
• Team oriented – ability to work effectively and collaboratively with all team members.

• Nursing degree (RN).
• Active State Nursing license required.
• Will consider LPN with essential job functions experience.

• Experience in Assisted Living, Skilled Nursing facility, or geriatric hospital is a plus.
• Advanced computer skills, including Excel, Word, and PowerPoint.
• Ability to work independently and deliver to deadlines.
• Ability to solve problems with minimal direction.
• Great attention to detail and accuracy.
• Ability to excel in a fast‑paced, team‑oriented environment working on multiple tasks simultaneously while adhering to strict deadlines.
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate.

• Requires up to 75% travel, by air and ground.
• Ability to work flexible hours.

Guardian provides a comprehensive Total Rewards package supporting our core value of, "Treat others as you would…