Care Management Associate; Non-Exempt

Overview

Find your calling at Mercy! In collaboration with the interdisciplinary team, Care Management Associates are responsible for supporting the Care Management team in effective transition planning and length of stay management. The Care Management Associate coordinates information and communication and performs other clerical functions for the Care Management team. The focus of their efforts is to perform duties and responsibilities in a manner consistent with our mission, values, and Mercy service standards.

The position offers an opportunity for an independent, motivated individual who is interested in coordinating and collaborating with healthcare team members to ensure patients receive the right information at the right time.

• Coordinate information and communication and other clerical functions for the Care Management team.
• Support the Care Management team in transition planning and length of stay management.
• Collaborate with healthcare team members to ensure patients receive the right information at the right time.
• Perform duties in a manner consistent with Mercy’s mission, values, and service standards.

• High School Diploma, minimum required
• Licensure:
  None
• Experience:
  
  Preferred 1 year healthcare experience (may include healthcare student experience). Recent hospital experience, preferred.

• BLS (CPR) at hire date, minimum required, or within 90 days of hire

• Excellent interpersonal and organization skills, minimum required
• Ability to work with and preserve confidential information, minimum required
• Ability to deal effectively with diverse groups of people, minimum required
• Ability to work independently and in a self-directed manner, minimum required
• Strong verbal and written communication and facilitation skills, minimum required
• Strong time management, prioritization, and critical thinking skills, minimum required
• Knowledge of Epic, preferred

• High-stress, fast-moving environment requiring flexibility and adaptability in multiple environments
• Ability to balance multiple tasks and prioritize effectively and efficiently
• Ability to concentrate in areas of high activity
• Work settings include cubicles, nursing units, or other healthcare settings
• Equipment used: routine office equipment, laptop or desktop computer, copy machines, fax machines, telephones and cell phones
• Frequent movement, walking, and relocation

From day one, Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.