Care Management Associate; Non-Exempt

Overview

Find your calling at Mercy! In collaboration with the interdisciplinary team, Care Manager Associates are responsible for supporting the Care Management team in effective transition planning and length of stay management. The Care Management Associate is responsible for coordination of information and communication and other clerical functions for the Care Management team. The focus of their efforts is to perform duties and responsibilities in a manner consistent with our mission, values, and Mercy service standards.

The position brings a unique opportunity for an independent, motivated individual who has interest in coordinating and collaborating with healthcare team members to ensure patients receive the right information at the right time. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications/

Education:

• High School Diploma, minimum required

Licensure:

• None

Experience:

• Preferred: 1 year Healthcare experience, may include Healthcare student experience. Recent hospital experience, Preferred.

Certification/Registration:

• BLS (CPR) at hire date, Minimum required, or within 90 days of hire

Other Skills and Knowledge:

• Excellent interpersonal and organization skills, Minimum required
• Ability to work with and preserve confidential information, Minimum required
• Ability to deal effectively with diverse groups of people, Minimum required
• Ability to work independently and in a self directed manner, Minimum required
• Strong verbal and written communication, and facilitation skills, Minimum required
• Strong time management skills, prioritization skills, and critical thinking skills, Minimum required
• Knowledge of Epic, preferred

Working Conditions, Mental and

Physical Requirements:

• High Stress, fast moving environment requiring flexibility and adaptability in multiple environments.
• Ability to balance multiple tasks at once and prioritize effectively and efficiently.
• Ability to concentrate in areas of high activity.
• Work settings include but are not limited to: cubicles, nursing units, or other healthcare settings.
• Equipment used: routine office equipment, laptop or desktop computer, copy machines, fax machines, telephones and cell phones.
• Frequent movement, walking and relocation.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.