Team Lead Patient Registration

Team Lead Patient Registration

Facility:
Cox Health South: 3801 S National Ave, Springfield, MO 65807

Department: 1133 Patient Registration

Scheduled Weekly

Hours:

40

Hours:

Varied

Work Shift:

Rotating (United States of America)

Cox Health is a leading healthcare system serving 25 counties across Southwest Missouri and Northern Arkansas. The organization includes six hospitals, five ERs and over 80 clinics. Cox Health has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to Work five times.
• Named one of America’s Greatest Workplaces by Newsweek.
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Ranked among the Best Employers by State for Missouri.
• Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

• Medical, Vision, Dental, Retirement Plan with employer match, and many more!
• For a comprehensive list of benefits, please :
  Benefits | Cox Health

The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff.

• Answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to supervisor and/or appropriate teams.
• Coordinates and/or facilitates training of new team members along with their supervisor and assists in team member assignments, re‑assignment of work duties.
• Carries out other duties as assigned.
• Helps cover certain duties in the supervisor’s absence, with support from the supervisor’s peer supervisor and/or manager.
• Uses independent judgement in issue resolution, staff scheduling, etc., and reports escalation needs as appropriate.

• Education:
  
  Required – High school diploma or equivalent.
• Experience (Related Patient Access Experience):
  Required – 1 year;
  Preferred – 2 years.
• Patient Access Experience, Customer Service, and Leadership
  
  Skills:
  
  Excellent customer service and interpersonal skills, strong computer and relevant application use skills, ability to assist and teach others, ability to multi‑task in a fast‑paced environment, detail‑oriented with the ability to spot errors and trends, demonstrates initiative and self‑motivation, demonstrates understanding and consistent practice of need for privacy and confidentiality.
• Licensure/Certification/Registration:
  Preferred – CHAA or CRCR.

• Entry level

• Full-time

• Information Technology

• Hospitals and Health Care

Referrals increase your chances of interviewing at Cox Health by 2x.