Family Support Coordinator- Springfield

Join to apply for the Family Support Coordinator
- Springfield role at Mid-America Transplant

4 days ago Be among the first 25 applicants

Lifesaving & Life-Changing Work A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process.

Join the Mid-America Transplant team. It’s the toughest job you’ll ever love.

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations.

We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Family Support Coordinator (FSC) is responsible for maximizing organ and tissue donation through the identification and evaluation of all potential donors as well as through the use of persuasive strategies to move donor families towards donation and strengthen hospital partner relationships. Provides 24-hour on-call availability to conduct organ and tissue donation evaluation and family approaches throughout the Mid-America Transplant (MT) service area.

• Overcome barriers to organ and tissue donation through planning, preparation, and the effective use of internal resources prior to approaching a family.
• As part of the planning process, collaborate with the donor hospital staff to gain a real-time assessment of family dynamics and current patient prognosis to ensure an effective and compliant support at each step of the authorization process.
• Actively communicate with the family, Mid-America Transplant, and hospital staff to ensure awareness and alignment throughout the process.
• Secure written authorization for donation by talking with grieving families. Advocate for sharing the gift of life and the importance and value of the donation process. This includes responding to donor family questions and/or concerns regarding the process, paperwork, regulations, hospital policies, and procedures.
• Prepare and support donor families attending a donation after circulatory death in the hospital operating room, or other designated area.
• Follow up with the donor families approached to provide post-organ and tissue recovery updates per MT protocol.
• Promote hospital staff development efforts that create awareness of the hospital’s obligation to ensure donation is offered and their important role in maximizing donation.

• Bachelor’s Degree in a related field or equivalent work experience
• 2+ years’ experience in a role utilizing evaluation and influence
• Highly attentive to detail, problem solver, and well organized
• Articulate, and credible communicator, able to quickly establish credibility and connection
• Strong sense of personal accountability and self-motivation, with a strong customer orientation
• Willingness to work to manage peaks in the team’s workload

Twelve 24-hour on-call shifts per month including an every third weekend rotation

• Health insurance premium options at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement