Recoupment Representative, Client Financial Services

Job Description

Job Title: Recoupment Representative

Location: Springfield, Missouri

Department: Client Financial Services

Employment Type: Full-Time

Shift: Mon-Fri 8am-5pm

Are you a passionate and dedicated professional looking to make a positive impact in the financial operations of our healthcare organization? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Recoupment Representative, Client Financial Services!

As a Recoupment Representative, Client Financial Services, you'll review and process insurance over payment requests, insurance credit balances, compliance audit repayments, and client credit balances. You'll collaborate and work with team members throughout the system to recover funds. Our ideal candidate is passionate about financial services in healthcare, has experience in billing, collections, or payment processing, and strong analytical and communication skills.

Springfield, Missouri offers a high quality of life, with a vibrant community, affordable cost of living, and beautiful natural surroundings. Join us in ensuring financial excellence and advancing your career!

• Employee benefits package - health, dental, vision, retirement, life, & more
• Paid time off - 29 days per year including vacation & holiday pay
• Mileage reimbursement - company paid for work functions requiring travel
• Top-notch training - initial, ongoing, comprehensive, and supportive
• Career mobility - advancement opportunities/promoting from within
• Welcoming, warm, supportive - a work culture & environment that promotes your well‑being, values you as a human being, and encourages your health and happiness

• Collaborate with the Compliance department to manage audit repayments and ensure thorough tracking for completeness.
• Analyze accounts receivable balances to identify and address insurance credit balances requiring resolution or repayment.
• Assess client payment credit balances on accounts and take necessary actions for resolution or repayment.
• Prepare refund request forms and compile supporting documentation for submission to the Accounts Payable department for repayment or initiate recoupment processes.
• Assist Compliance in repayment of services identified within an internal audit review for federally funded payers.
• Initiate and release guarantor holds in the electronic health system for client charts where an internal audit is being conducted.
• Review and validate insurance over payment letters for federal and non‑federal payers.
• Dispute requests for over payment as necessary.
• Address client credit balances and review services for insurance payer credit balances.
• Respond promptly to phone calls or emails regarding credit balance resolution or refunds.
• Process check refund requests with proper documentation in the electronic health system.
• Monitor and initiate voided claims, following through to recoupment.
• Document workflows.
• Perform other duties as needed.

• High school diploma or General Educational Diploma (GED) is required.
• Preferably certified in Billing and/or Coding.
• At least two years of experience in a healthcare setting, with a focus on billing, collections, payment processing, or denial management.
• Experience with Missouri Certified Community Behavioral Health Organization (CCBHO) and managed care organization (MCO) billing is advantageous.

• Strong data analysis skills, especially with system reports.
• Proactive problem‑solving and ability to implement solutions independently.
• Proficient in reading and following policies and procedures.
• Effective time management and multitasking under deadlines.
• Excellent verbal and written communication skills.
• Comfortable and proficient with computer systems, including Microsoft Word and Excel.
• Ability to securely handle confidential information.
• Experience documenting processes.
• Detail‑oriented with strong prioritization skills.
• Accurate data entry and 10‑key proficiency.
• Ability to work independently and collaboratively in a positive manner.
• Familiarity with insurance portals and medical terminology…