Guest Experience Lead

Join the Wonders of Wildlife National Museum & Aquarium as a Full Time Guest Experience Lead in Springfield, MO, where your passion for customer service meets the thrill of engaging with dynamic wildlife exhibits. This onsite position provides a unique opportunity to create memorable experiences for guests of all ages in a vibrant, interactive environment dedicated to conservation and education. Collaborate with a team of like-minded professionals who are committed to excellence and embody a culture of fun and high performance.

As a problem solver, you'll shape the guest journey, ensuring every visitor leaves with lasting impressions and newfound knowledge. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Take the opportunity to thrive in a forward-thinking atmosphere, surrounded by inspiring exhibits and a community passionate about wildlife, making each day an adventure.

Apply now to be a part of an unforgettable experience!

Johnny Morris' Wonders of Wildlife National Museum and Aquarium consists of a 1.5-million-gallon Aquarium Adventure showcasing 35,000 animals and our immersive Wildlife Galleries sharing the story of America's most significant conservationists throughout history and today. In 2022, Wonders of Wildlife became accredited by the Association of Zoos and Aquariums (AZA). Accreditation signifies our exemplary standards for animal welfare, scientific education, and staff training.

Created by noted conservationist and Bass Pro Shops founder/CEO Johnny Morris, the 350,000-square-foot experience celebrates people who hunt, fish, and act as stewards of the land and water. Located next to Bass Pro Shops National Headquarters in Springfield, Missouri the campus is a centerpiece of America's Conservation Capital in Missouri's Ozark Mountains. Wonders of Wildlife has been voted "Best New Attraction in America" and "America's Best Aquarium" by the readers of USA TODAY.

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As the Guest Experience Lead, your day-to-day responsibilities will include actively engaging with guests to enhance their overall experience. You will oversee guest interactions, ensuring high standards of customer service are met while addressing inquiries and resolving any issues promptly. Collaboration with team members and volunteers is key, as you will coordinate daily activities, facilitate and support training for both team members and new volunteers, and share best practices to foster a positive and inclusive work environment.

You will also evaluate educational programs to ensure their effectiveness and relevance, and provide feedback for continuous improvement.

Additionally, your role involves facilitating and supporting events and special programs, ensuring they run smoothly and exceed guest expectations. You will play a vital role in supporting the volunteer Docent program, offering guidance and resources to empower Docents in delivering outstanding educational experiences. Monitoring exhibit areas for cleanliness and safety remains crucial, as does providing feedback and suggestions to improve guest services.

Your role will contribute to creating a welcoming atmosphere, embodying our core values of integrity, excellence, and abundant thinking in every interaction.

To excel as a Guest Experience Lead, several key skills are essential. Exceptional communication abilities are crucial, as you will interact with a diverse range of guests, team members, and volunteers ensuring their needs are met with clarity and enthusiasm. Strong problem-solving skills will enable you to address concerns efficiently, the overall experience. A customer-focused mindset is vital, as you will need to anticipate guest needs and go above and beyond to exceed their expectations.

Additionally, organizational skills are important for coordinating daily activities and managing events effectively.

Teamwork and collaboration are essential, as you will work closely with colleagues to foster a positive environment. Finally, a passion for wildlife and conservation will drive your commitment to delivering an engaging experience, aligning with the values of integrity and excellence upheld by our organization.