Guest Experience Lead

Position Overview

Full Time Guest Experience Lead in Springfield, MO. The role blends customer service with engaging wildlife exhibits, creating memorable experiences for guests of all ages in an interactive environment dedicated to conservation and education.

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Paid Time Off
• Employee Discounts

Johnny Morris' Wonders of Wildlife National Museum & Aquarium is a 1.5‑million‑gallon Aquarium Adventure and immersive Wildlife Galleries, celebrating conservationists and wildlife education. Accredited by the Association of Zoos and Aquariums (AZA) and recognized as "America's Best Aquarium" by USA TODAY.

• Engage guests to enhance their overall experience and address inquiries promptly.
• Oversee guest interactions, ensuring high standards of customer service at all times.
• Coordinate daily activities and support training for team members and volunteers.
• Evaluate educational programs for effectiveness and provide feedback for improvement.
• Facilitate events and special programs, ensuring they run smoothly and exceed expectations.
• Support the volunteer Docent program by guiding and providing resources.
• Monitor exhibit areas for cleanliness, safety, and guest satisfaction.
• Contribute to a welcoming atmosphere embodying integrity, excellence, and abundance.

• Exceptional communication skills with diverse guests, team members, and volunteers.
• Strong problem‑solving abilities to address concerns efficiently.
• Customer‑focused mindset, anticipating guest needs and exceeding expectations.
• Excellent organizational skills for daily activities and event coordination.
• Teamwork and collaboration to foster a positive work environment.
• Passion for wildlife and conservation aligned with organizational values.

$17.00 per hour

Job Posted by Applicant Pro