HVAC Installer & Technicians

The primary responsibility of the Customer Service Representative is to create an experience for the client that keeps an open line of communication between Lorenz Plumbing, Heating & Air, its representatives, and any other party when it comes to the overall process of working with Lorenz Plumbing, Heating & Air. If done well our customers will become Raving Fans of Lorenz Plumbing, Heating & Air generating additional business in the form of word of mouth, advertising, and referrals.

They will be responsible for making sure prospective customers get in touch with Lorenz quickly and effectively throughout the sales process.

• Answer inbound phone calls to the company
• Direct information to proper parties regarding inbound calls
• Enter customer information and set appointments for estimates, inspections, or general inquiries.
• Manage inbound Leads in the company database
• Follow up with customers
• Data entry as needed
• General office duties and organization including filing, scanning, mailing etc.
• Assist with information transfer to outside parties such as mortgage companies, insurance companies, and customers as directed.
• Invoice uploads for vendor and manufacturer credits

• Vetting inbound “Leads” with company qualifiers to make sure new leads are run efficiently
• Responsible for reaching out to inbound leads in a timely fashion
• Entering data on response times and tracking of follow-up per company guidelines
• Rehash leads per company guidelines

Other duties and responsibilities as needed for the company.

Job Type: Hourly

Job Location:

Springfield, MO

Required Experience:

None

• Do you meet the following requirements?*
  • At least 18 years of age
  • Clean professional appearance
  • Valid driver’s license with good record
  • US citizen or legally eligible to work in the United States
  • Yes
  • No
• All applicants must pass a background check and pre-employment drug screen.