Site Services Project Manager

Position Summary

This position is responsible for managing food process piping projects from start to finish. This includes scope, design and bidding of potential projects as well as assistance and support of field installation crews. Must be able to manage multiple projects simultaneously at food plants throughout the USA as well as manage projects in house. In addition, this position requires excellent written and verbal communication and customer service skills for corresponding with co‑workers as well as external customers and vendors.

CSI employees are fully engaged in our culture, committed to excellence, and willing to learn, grow and develop their skills. CSI People demonstrate energy and excitement about our industry and daily challenge themselves to provide excellent sales and service to our customers.

• Goal setting (personal and professional)
• Customer centric focus (internal and external)
• Being a risk taker – is willing to step out of comfort zone
• Recognizing failures and applying lessons learned
• Having a positive approach to conflict to avoid stagnation within the organization
• Continuous personal and professional development
• Question and challenge the status quo when appropriate
• Consistent usage of CSI systems and processes
• A high level of customer engagement and dedication to fulfilling customer needs
• Intellectual humility by constantly learning, accepting coaching, and embracing failure to gain lessons.

• Provide quotes or proposals to customers. (Installation, Equipment, or Systems)
• Respond to customer requests for information
• Ensure proper documentation for billing and costing of each job is provided to the Process Engineering support staff
• Ensure compliance with all safety rules, regulations and procedures trained and/or implemented by CSI staff
• Maintain all customer and prospect accounts and contacts in CSI’s CRM software per training and published procedures.
• Follow-up with customer after field project is completed for feedback on satisfaction
• Follow-up on quotes and proposals
• Update customers regarding current projects
• Provide design assistance pertaining to possible installation services
• Visit future or possible customer sites to provide assistance in design or scope of project
• Prepare project projection reports on a monthly basis to determine job performance and communicate performance to management.
• Visit current installation sites to provide any assistance and support necessary to field staff
  
  Approve invoices that are directly related to projects
• Design process piping systems, with the aid of the Process Engineering Group, with concise calculations and documentation
• Develop AutoCAD drawings as required for projects, typically P &  layout drawings
• Provide technical support to controls system engineers during process start‑up
• Provide overall project management of all contractors as required and maintain MS Project Gantt charts
• Define scope and bill of materials for projects
• Provide a concise design and scope package to the Installation Services Manager and Job Superintendent at the beginning of execution phase of projects. Provide scope and delegation of responsibilities.
• Compare actual data with forecast data after jobs are completed to improve quoting accuracy
• and techniques
• Track and control project cost and schedule

• Assist customers contacting CSI for technical assistance
• Size pumps for various applications
• Assist co‑workers with technical issues
• Conduct and prepare detailed evaluations on their peer’s performance in appraisals by a means of unbiased scoring while including descriptive comments or notations on their associated actions

CSI provides state‑of‑the‑art stainless‑steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth… with a large dose of community and fun! We believe our employees are our greatest resource and are committed to investing in our team.

We offer a wide range of benefits including health and…