Teller, Customer Service​/HelpDesk

Position Summary

The Teller works in a fast-paced, fun environment with opportunities for advancement. Tellers provide a variety of teller account services, including handling deposits, withdrawals, payments, greeting customers, and maintaining accounts. The candidate should present a professional image and be the face and voice of our company. This a great opportunity for the right candidate to work in a relationship business, get to know customers, and genuinely care about their financial well-being by providing solutions to meet their needs.

• Process financial transactions accurately and timely in a friendly and professional manner; transactions may be completed via the lobby, drive‑thru, night‑drop, mail, or ATM.
• Balance daily work and assigned cash drawer, and research differences where applicable.
• Actively listen to customers and communicate in a friendly, positive manner, even in difficult situations, demonstrating quality customer service by incorporating the Legendary Service Standards.
• Recognize and interpret customer needs and cross‑sell bank products/services, ensuring recommendations are customer centric; make referrals to other lines of business for traditional and non‑traditional products and services.
• Actively participate in the branch sales program and goal achievement.
• Perform teller functions in accordance with established bank policies, procedures, and regulations.
• Other duties as assigned.

• High school Diploma or GED Certificate.
• Basic math skills, PC and typing skills, and the ability to count U.S. currency required.
• Basic 10‑key skills; typing 25 WPM.
• Attention to detail and a high degree of accuracy required.
• Ability to maintain regular and punctual attendance.
• Ability to read, write, and speak English; effective oral and written communication skills.
• Strong customer relations skills and ability to work well with employees and customers in a cooperative, positive manner.
• Look for sales and referral opportunities in a "needs‑based" selling environment.
• Must possess good judgment skills and the ability to handle confidential information.
• Ability to work quickly and accurately, analyze information, and make decisions.

• Cash handling and/or customer service experience.
• Basic math, PC, and typing skills.
• Ability to count U.S. currency and basic 10‑key skills; typing 25 WPM.
• Attention to detail and accuracy.
• Ability to maintain regular and punctual attendance.
• Effective oral and written communication skills in English.
• Strong customer relations skills and ability to work well with employees and customers.
• Sales and referral experience in a "needs‑based" environment.
• Good judgment skills and ability to handle confidential information.
• Ability to work quickly, accurately, analyze information, and make decisions.

• Operate teller and office equipment, including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Part‑time position.