Guest Relations Assistant; Center

Howler Bike Park, LLC Guest Relations Assistant (Welcome Center) Walnut Shade, MO
· Full time Company website Apply for Guest Relations Assistant (Welcome Center)

Serve as the first point of contact for guests entering the bike park welcome center, delivering friendly and efficient customer service to enhance their visit.

Howler Bike Park opened in May 2022, welcoming mountain bikers of all skill levels to the rolling hills of southwest Missouri. Howler is a rider-owned and operated park, you will be able to meet at least one of the owners during your time at Howler, as the Penny family is always the first to greet arriving guests.

The bike park sits on 200 acres and offers a family-oriented, ski resort-style bike park experience with a central base camp where you can grab coffee, food, and gear before hitting the trails. Riders are shuttled up the mountain in an AWD military cargo vehicle before choosing their route down.

The park bolsters many different options for camping including glamping tents with beds and electricity, tent camping platforms, and RV boon docking spots. All have access to shower and restroom facilities. Howler was also rated one of the best camping spots in Missouri by Hipcamp.

Trail development never stops here  lines to existing trails, additional features added to fan-favorite trails, and brand-new trails are all things we strive to accomplish at the park. In addition to new development, Howler also has a trail crew dedicated to trail maintenance.

Future plans include a seated restaurant, a third-level parking lot with hookups for RVs and electric vehicles, and the addition of more peaks.

Trail development continues at Howler Bike Park with three new MTB trails to be launched in 2024 and more to come after that. Intermediate hiking trails will also be extended for those who are looking for off-bike recreation.

Future plans include a seated restaurant and a third-level parking lot with hookups for RVs and electric vehicles.

Key Responsibilities

• Greet visitors warmly as they arrive at the welcome center.
• Provide accurate information about park amenities, trail details, schedules, shuttle operations, camping options, and fees.
• Answer questions in person, by phone, and via email; direct inquiries to appropriate staff when necessary.
• Check in guests, process wristbands/passes, and operate point-of-sale (POS) systems for ticketing and merchandise sales.
• Assist with retail transactions and inventory restocking of park merch and gear.
• Explain safety protocols and park policies to guests to ensure a positive, safe experience.
• Help maintain a clean and organized welcome center space.
• Communicate guest feedback and suggestions to supervisors or relevant departments to help improve the guest experience.

Typical Qualifications

• Strong interpersonal and communication skills.
• Ability to interact with guests of all ages in a friendly, helpful manner.
• Comfortable handling cash and operating POS systems.
• Capable of multitasking in a fast-paced, guest-centric environment.
• Professional appearance and a customer-focused attitude.
• requiring weekend and holiday availability.
• Customer-facing position where positive engagement and clear communication are essential.