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Member Care Advisor
Job in
Springfield, Greene County, Missouri, 65897, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Key Responsibilities Manage digital communication channels and meet service level agreements for response and resolution Research and resolve member cases while documenting actions in the CRM/ticketing system Execute back-office workflows and recommend process improvements to enhance member experience
Required Qualifications 2+ years of customer service experience, preferably in digital channels or back-office operations Must be in good standing if an internal applicant, with a minimum of 6 months tenure Proficient with CRM/ticketing systems and able to multitask across multiple platforms Strong organization skills and ability to prioritize effectively Team-oriented with a focus on improving processes and member experience
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