Veterinary Receptionist

Spring Valley Veterinary Hospital - West, is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday. No weekends.

• Compensation: $16-18/hour, based on experience and skillset
• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Personal Pet Discounts
• Uniform Allowance
• Bonus Program

• 1-3 years of client service experience
• Previous veterinary experience is required
• Proficiency in the following skills
  • Manage multiple phone lines and emails
  • Attention to detail- client records
  • Punctual and enthusiastic
  • Maintain an organized front desk
  • Over the counter sales
  • Avimark Knowledge a Plus!

Spring Valley Veterinary Hospital in Springfield, Missouri, is committed to providing compassionate and top-tier veterinary care for pets. Their experienced team offers a wide range of services, including preventive care, diagnostics, surgery, and dentistry, all personalized to cater to the specific needs of each furry friend. With a dedication to enhancing the health and happiness of pets, Spring Valley Veterinary Hospital endeavors to forge enduring connections with pet owners while upholding the utmost standards of care for their cherished companions.

To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.