Direct Service Advocate-HYPP-3rd Shift

Direct Service Advocate (HYPP-3rd Shift) – Full Time – Springfield, MA, US

Requisition  | Salary Range: $20.00 To $20.00 Hourly | Department:
Holyoke Youth Parent Program |

Reports To:

Site Director | FLSA Status:
Non-Exempt | Starting Rate: $20.00/hour |

Schedule:

Sunday - Wednesday, 10pm-8am

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YWCA provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

The YWCA is seeking a Direct Service Advocate (DSA) for our Holyoke Young Parent Program. The DSA is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and Quality Services To Vulnerable Populations.

• 24/7 program support, including working holiday shifts as required by schedule.
• Conduct safety checks on residents and children to support their safety and well‑being, ensuring mothers supervise children at all times.
• Encourage and support the development of life skills, positive parenting and improved parent‑child interaction; offer support to mothers during crisis or overload.
• Document and provide daily program communication—including case notes, resident files and communication logs for every shift—using AWARDS.
• Maintain the facility and property: vacuum, laundry, shoveling, raking, mopping, bedroom preparation, and fully complete all assigned chores before signing off on the chore list.
• Follow program procedures, rules, regulations and policies.
• Ensure a safe and supportive living environment by completing all required safety sweeps (minimum four times each shift) covering premises, alarms, doors, windows, appliances and bedrooms.

• A.A. or equivalent education or experience in a human service field.
• One year of counseling and direct service experience (preferred).
• Experience with victims of domestic violence (preferred).
• Reliable transportation and/or valid driver’s license (preferred).
• Physical ability to lift 40 lbs.

This position is covered under the CBA (union) and is subject to union dues.

Introductory Period:
All employment at the YWCA begins with a 150‑day Introductory Period.