Lead Visit Monitor

Lead Visit Monitor

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

The YWCA's Supervised Visitation Program allows parents in high conflict or high‑risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non‑custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.

• Schedule and conduct in‑person orientation, phone intakes with residential and non‑residential parents, and arrange for site tours and interviews with children prior to the first visit.
• Ensure parties are referred as necessary to external resources for domestic violence, batterer's intervention, counseling, and financial assistance.
• Attempt contact with families assigned by the Direct Care Supervisor within two business days of assignment.
• Input all new client intakes and goals into AWARDS within 48 hours.
• Monitor supervised visits at Springfield, Dunbar, and Florence Centers as needed for coverage.
• Assist with set‑up and closing (setting up of rooms and cleaning up at the end of the day). Ensure all equipment is ready for visits.
• Model appropriate parenting behavior and encourage healthy parent‑child relationships/interactions.
• Ensure compliance with center rules and policies while making interventions as necessary.
• Communicate in a timely manner with the Direct Care Supervisor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adheres to all safety laws/policies regarding seat belts and car seats.
• Resolve conflict using de‑escalation techniques and trauma‑informed skills.
• Conduct risk assessments as needed.
• Check in with security to ensure safety of the facility per Security Standards.
• Attend supervision, trainings, and staff meetings as required.

• Other relevant duties as necessary.

• Bachelor's Degree (Required)
• Excellent verbal, written, and organizational skills (Required)
• Computer skills (Preferred)
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship (Preferred)
• Experience and knowledge of child development and impact of domestic violence on children (Preferred)
• Understanding of both interpersonal and structural racism and bias (Required)
• Bilingual-Spanish (Basic) (Preferred)
• Access to reliable transportation and valid driver’s license (Required)
• Must be able to lift 40 lbs.