Economic Assistance Supervisor- Springfield

Description - External

The Department of Transitional Assistance is seeking qualified applicants for the position of Economic Assistance Supervisor
. Our ideal candidate will provide daily supervision to the Economic Assistance unit in the performance of all tasks related to Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC) and employment services, while ensuring that all staff are motivated and empowered.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

• Ensure a high level of customer service is always maintained.
• Assist in overseeing and managing service delivery needs in the office including, but not limited to, the waiting room.
• Ensure the unit performs in an effective manner and develop techniques for the improvement of the unit’s performance in areas where improvement is necessary.
• Ensure the unit achieves, maintains and improves accuracy levels in determining initial and/or on-going eligibility for the Economic Assistance program.
• Ensure the completion of case maintenance activities is accurate and timely.
• Conduct professional performance evaluations for all unit staff.
• Complete supervisory administrative responsibilities in an accurate and timely manner.
• Provide effective training for staff as required.
• Provide direct client services as necessary and appropriate.
• Ensure the unit assists in the development of employment plans and that follow-up on referrals to service providers, employers and resources are completed.

• Demonstrated knowledge of and ability to supervise, including but not limited to, planning, organizing, assigning and coordinating work according to the nature of the job to be accomplished, the capabilities of subordinates, and available resources.
• Capacity to read, interpret, apply and explain the provisions of the laws, rules, and regulations, governing agency operations and assigned unit activities.
• Ability to read, interpret and apply Federal, State and local social service programs, laws, statutes and regulations that affect eligibility for financial assistance.
• Experience gathering and assembling items of information in accordance with established procedures; through interviewing and observing individuals and by examining records and documents.
• Understanding of referral sources available for providing services to clients, including available community support and social service resources.
• Demonstrated understanding of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency.
• Skill in the use of the principles and methods of employment counseling and employment placement.
• Proficient with Microsoft Office products including Word, Excel, and Outlook.

• Must be highly self‑motivated.
• Ability to manage, motivate and encourage staff.
• Proven ability to communicate effectively orally and in writing.
• Ability to assess and prioritize tasks, as well as plan and organize work assignments simultaneously.
• Demonstrated knowledge of DTA benefits and services including eligibility requirements.
• Experience with Electronic Document Management (EDM) and smart cover sheets.
• Demonstrated aptitude for and sensitivity in working with clients with barriers and disabilities, and the ability to implement Department policies accurately and in a timely manner.
• Demonstrated knowledge of data tracking and PC software/applications.
• Commitment to working with diverse populations.
• Ability to demonstrate problem solving skills and to work under adverse working conditions.
• Given the population served, bilingual or multilingual fluency.

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower…