Security Officer - Lobby Concierge

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Lobby Concierge in SPRINGFIELD , MA
, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part‑Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more:  As a Front Desk Officer in a healthcare location, you will greet patients, visitors, and staff while supporting a welcoming first point of contact.

You will manage access control, monitor activity from the reception area, respond to calls for assistance, and document security‑related concerns with clear communication. At Allied Universal, you will bring integrity, teamwork, and a caring, people‑first approach while staying agile, reliable, and innovative.

Part Time

$15.75 / Hour

• Tue: 04:00 PM - 10:30 PM
• Thur: 04:00 PM - 10:30 PM
• Fri: 04:00 PM - 10:30 PM
• Sat: 02:30 PM - 06:30 PM

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

• Provide customer service at the front desk by following Allied Universal security‑related procedures, site‑specific policies, and/or emergency response activities appropriate to a healthcare location.
• Control access to the facility by greeting and screening visitors, confirming identification and/or appointments as required, issuing visitor badges when applicable, and directing guests to the correct department.
• Monitor lobby activity and front desk systems such as phones, radios, cameras, and/or access control panels, and report unusual activity according to site procedures.
• Respond to incidents and critical situations in a calm, problem‑solving manner, including summoning medical staff, contacting local responders, and/or completing required notifications.
• Complete shift logs, visitor records, and incident documentation, and communicate relevant updates to oncoming personnel and site leadership.

• A guard card/license is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: