Thrift Shop Manager

Springfield Cancer Connection Thrift Shop Manager

Position Title:

Springfield Thrift Shop Manager

FLSA Status:
Exempt

Work Schedule:

35 hours per week, Tuesday through Saturday

Reports to:

Executive Director

Benefits:
Paid time off, health insurance, medical leave, paid holidays, and a caring community, opportunity to offer hope.

The Springfield Thrift Shop Manager is responsible for the overall management of the Springfield Cancer Connection Thrift Shop operations, including sales, budgeting, staff supervision and development, customer and donor relations, volunteer recruitment and supervision, and oversight for intake, pricing, and sales of donated merchandise and the safe disposal of unused merchandise.

• Manage the daily operations of the Springfield Cancer Connection Thrift Shop.
• Develop promotional material and advertising copy and conduct sales promotion activities.
• Recruit, train, schedule, motivate, and supervise staff and volunteers.
• Manage the soliciting, sorting, cleaning, pricing, stocking, arranging and rotating merchandise and the re‑donation of items not retained for sale.
• Establish and conduct basic accounting and cash handling procedures, make bank deposits, and report financial information to the Cancer Connection Executive Director and bookkeeper.
• Oversee store safety and maintenance and implement changes as needed.
• Manage pricing, hanging, and sorting of clothing and perform other necessary tasks for the best sales and profits without negating the shop’s or organization’s community image.
• Interact with customers and donors in a professional and courteous manner.
• Develop and implement policies and procedures for store operation in collaboration with the Cancer Connection Executive Director.
• Hire and supervise staff in collaboration with the Cancer Connection Executive Director.
• Participate in strategic and budget planning and contribute to the development of organizational and departmental policies, forms, and procedures as it pertains to the Springfield Thrift Shop and/or the whole organization.

• Passion for and commitment to the mission of Cancer Connection.
• Bachelor’s Degree or equivalent combination of experience and education.
• Five (5) years of retail sales experience and three (3) years of supervisory experience.
• Strong customer service skills with the ability to interact with co‑workers, customers, volunteers, vendors, and the public in a professional and polite manner.
• Knowledge of effective pricing and presentation of merchandise.
• Bilingual (Spanish).
• Fluency with retail systems, register programming, and accounting spreadsheets.
• Experience setting standards for customer service.
• Experience operating or managing a similar retail store.
• Experience supervising, scheduling, and managing employees and volunteers.
• Ability to collaborate well with people and be prepared to deal with potentially difficult individuals from time to time.
• Knowledge of clothing brands and prices.
• Ability to set goals/timelines and meet those deadlines.

• Ability to act proactively and be self‑motivated.
• Adaptable to change.
• Ability to serve as an example to volunteers and employees.
• Ability to delegate responsibilities and oversee their proper completion.
• Knowledge of POS systems (Square) and accounting spreadsheets.
• Advanced knowledge of clothing brands, antiques, art, housewares, jewelry and prices.
• Ability to interact with co‑workers, participants, volunteers, board members, donors, and the general public in a professional and kind manner.

• Standing and Walking:
  This role requires standing and walking for almost the entire shift, often for 8+ hours.
• Lifting and Carrying: often ranging from 25 to 50 pounds.
• Active Movement:
  The job requires frequent bending, stooping, crouching, kneeling, and crawling to organize shelves, access low storage, or clean.
• Reaching and Stretching:
  Reaching above shoulders or stretching to arrange inventory and merchandising displays.
• Manual Dexterity:
  Frequent use of hands to handle products, operate POS systems, and use tools like box cutters.
• Environmental Exposure:
  During…