Retail Sales – Part Time

Overview

As a Customer Service Associate at Lowe’s, you combine top‑notch customer service skills with genuine care for people to help customers feel comfortable while shopping. This role is ideal for those who want to engage with customers and help them solve their home‑improvement challenges.

Lowe’s offers more than competitive pay and flexible schedules. Beneficiaries can benefit from multiple top‑tier health insurance options, a tuition assistance program, a company‑matching 401(k) and optional Employee Stock Purchase Program, a 10% Associate Discount, and trade‑skill learning through the Track to the Trades program.

You will welcome customers, help them find the right products and services, occasionally load merchandise, and ensure all customer needs are met. While most of your time will be spent listening to customers, answering questions, and organizing merchandise, your responsibilities may vary by department.

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross‑train in other areas of the store to deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology such as smartphones and tablets.
• Reading, writing, and basic arithmetic (addition and subtraction).
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Capable of lifting 25lbs unassisted, or 25lbs or more with or without an accommodation.

• 6 months of retail and/or customer service experience.
• Bi‑lingual skills.
• Certification in trade related to a department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials).

This role does not require regular travel; however, the role may need to travel occasionally to meetings, training, or to support neighboring stores.

Environmental factors vary by location. You may work both inside and outside conditions, with exposure to varying climates, extreme heat or cold, wet, damp, humid, windy, or drafty conditions, and intermittent noises. Lifting methods vary based on role. Associates must follow guidelines, limiting single lifts to 75 pounds; team lifts are used minimally from 75 pounds or when needed.

Lowe’s Companies, Inc. is a Fortune® 100 home‑improvement company that serves approximately 16 million customer transactions a week. The company has more than 1,700 stores and 530 branches, and 130 distribution centers. With 300,000 associates worldwide, Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and disaster relief.

$16.00 – $16.65 per hour (starting rate may vary based on position, location, education, training, and experience).

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee assistance program.
• Education support programs, including tuition assistance.
• Business travel accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount.
• Other discretionary benefits such as annual bonuses and employee stock purchase plan.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.