Triage Registered Nurse

Main Site
1049 Main Street
Springfield, MA 01103, USA

Qualifications

• Current and unrestricted RN license in Massachusetts
• Current BLS CPR certification
• Minimum of one year of nursing experience, preferably in ER or outpatient triage setting

• Excellent clinical assessment and critical thinking skills, with a solid understanding of disease processes and age-specific development
• Demonstrated ability to deliver high-quality nursing care in collaboration with physicians and support staff
• Culturally sensitive, with a strong interest in serving diverse patient populations
• Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, representatives of outside agencies, and the general public
• Proficient in electronic health record (EHR) systems and familiar with outpatient and ambulatory care best practices
• Excellent verbal, written, and interpersonal communication skills
• Flexible, professional, and reliable, with the ability to adapt to varying patient needs
• Committed to patient-centered care, customer service, and ongoing professional growth
• Bilingual preferred (Spanish, Russian, or Vietnamese)

• Receives and responds to both telephone and in-person triage requests from patients. Conducts nursing assessments, exercises clinical judgment, answers health-related questions, provides patient education, and offers guidance following established clinical protocols and guidelines.
• Documents telephone triage, patient education, and patient instruction accurately and precisely within the electronic medical record.
• Schedules same-day and follow-up appointments with providers to support timely and coordinated patient care.
• Provides ongoing patient education, clinical assessment, and support to patients while working closely with medical providers to deliver coordinated, high-quality nursing care.
• Performs nurse visits as needed, providing clinical assessments, patient education, and nursing interventions following established protocols.
• Administers prescribed medications, vaccines, and treatments following approved clinical protocols and standards of nursing practice. Ensures accurate and timely documentation of all administrations in the electronic medical record.
• Serves as a resource for staff, offering clinical guidance, nursing support, and educational opportunities as appropriate to promote staff development and quality patient care.
• Other duties as assigned.

• This position involves prolonged use of a telephone and extended periods of computer-based work at a workstation.
• Requires the ability to sit for long durations, with occasional standing and walking.
• May be required to lift and carry objects typically weighing between 5–20 pounds.

Salary ranges from $39 - $52.41

Equal Opportunity Employer
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