Program Coordinator

Program Coordinator

Position:
Program Coordinator |

Location:

Springfield, MA | Job  | Openings: 1

Salary range: $57,000-$63,100 per year + $2,500 Sign-On Bonus

The Legacy Program Coordinator for Hampden County plays a vital leadership role in supporting Mentors with lived experience of exploitation and human trafficking as they guide survivors toward safety, stability, and empowerment. This position provides ongoing supervision, coaching, and professional development to Mentors while fostering collaboration with multidisciplinary teams to reduce exploitation and strengthen survivor safety. The Program Coordinator also maintains a small caseload of Mentees, ensuring direct, compassionate support alongside program leadership.

• Assist Mentors in developing a support service, education, and placement plan for each assigned Mentee, provide oversight, required documentation, and track trainings.
• Work collaboratively with Mentors and multidisciplinary teams, including law enforcement, to enhance each Mentee’s safety and aid in prosecution when appropriate.
• Provide weekly supervision to Mentors and facilitate weekly staff meetings; provide training and assist with professional development, crisis intervention/harm reduction plans, and intervention as a team when clinically necessary; improve engagement levels for Mentees.
• Co‑facilitate My Life My Choice exploitation evidence‑based prevention group with adolescent youth in schools, group homes, etc., when appropriate.
• Supervise day‑to‑day operations: quality assurance with Mentors/Legacy program, monitor Mentee budget expenses and activities, approve timesheets, mileage and credit card for Mentee activity purchases.
• Conduct intakes as needed or assign intakes to a Mentor; determine the most appropriate clinical match for each Mentee; track waitlist and work with Vice President to assess needs and risk of youth on waitlist.
• Maintain regular communication with MDT members, other service providers, stakeholders, and collaterals to strengthen community relationships; ensure Legacy participation in regional task forces, coalitions, and other critical meetings for CSEC awareness; provide education and awareness on Legacy services.
• Maintain a smaller caseload of commercially sexually exploited Mentees, offering weekly, bi‑weekly, or monthly meetings (1–3 hours) at the youth’s location.

• A personal interest in, and commitment to, working with children and youth.
• Ability to work collaboratively with a multi-disciplinary team.
• Positive attitude and belief in the hope of recovery from commercial sexual exploitation for youth.

• Personal history as a survivor of commercial sexual exploitation as an adolescent or young adult.
• A significant length of time in recovery from sexual exploitation or human trafficking.
• Knowledge of a Trauma Informed Model and how to support Vicarious Trauma for Mentors.
• Minimum of a high school diploma or GED.
• Current driver’s license and access to a car.
• Bilingual in Spanish and English preferred.
• Demonstrates and promotes cultural competence, awareness, and respect for diversity.
• Promotes agency core values and mission.

RFK Community Alliance provides high‑quality care and support to people and families facing complicated challenges. As a multi‑service agency, we offer a wide range of programs for all ages, from infants to seniors. We work with the people we serve, their families, schools, and community partners to develop a network of support, building skills and confidence, and nurturing strength, determination, and resilience.

At RFK Community Alliance, we are dedicated to a culture where everyone can show up as their authentic selves. Diversity and inclusion are intentional and built into every level of our organization. We honor, celebrate, and foster diversity and inclusion across all identities, supporting a more inclusive and equitable society.

In addition to a supportive team, we offer amazing employee benefits.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous paid time off
• Holiday Pay
• Educational Assistance Employer paid life insurance
• Employer paid Short‑ & Long‑Term Disability
• Retirement plan with generous employer match
• Tuition Reimbursement
• Comprehensive Employee Assistance Program

This position is eligible for the RFK Community Alliance Sign‑On Incentive in the amount of $2,500 in your first year of employment. You will receive $500 after 3 months, $500 after 6 months, and $1,500 after 12 months.

To apply for this position, click on Program Coordinator. RFKCA is committed to equity, diversity, and inclusion. We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, or disability. EOE/AA.