Shelter and Triage Specialist, FOH, Springfield

Position: Shelter and Housing Triage Specialist, FOH, Springfield
Shelter and Housing Triage Specialist, FOH, Springfield

CSO is looking for a Shelter and Housing Triage Specialist for our shelter, Friends of the Homeless (FOH) in Springfield.

This position will connect homeless individuals with services and housing, whether they are in shelter or not in shelter. The role also manages the front desk to triage individuals seeking shelter, make referrals and assign guests to case managers.

Starting salary: $38,000-$44,000/year

As a Shelter and Housing Triage Specialist:

You Will:

• Screen homeless individuals that provide consent using the VI-SPDAT screening tool as well as the housing Match Initiation Form (MIF) and enter all information into a shared data platform.
• Assign individuals to a Housing Navigator: assign shelter guests to the Housing Navigator at FOH and non-shelter guests to Housing Navigators in the community.
• Work closely with the CES and FOH programming teams, and collaborate with other CES providers in assigning Housing Navigators.
• Be familiar with overall performance goals of CES, the Shelter and Housing Triage Specialist role, and how homeless individuals may fully utilize the CES.
• Provide regular feedback to CES team members regarding the Housing Triage process.

Your Background:

• High School Diploma or equivalent (required)
• College degree (preferred)
• Computer proficiency
• Experience with community resources and similar populations (preferred)
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in:
Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA