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Chief Insights & VOC Analytics Leader
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-03-13
Listing for:
MassMutual
Full Time
position Listed on 2026-03-13
Job specializations:
-
Management
Data Science Manager
Job Description & How to Apply Below
A financial services firm is seeking a Head of Voice of Customer & Experience Analytics to lead the strategy for enhancing advisor and client/customer experiences. This role incorporates omnichannel data analysis and the use of advanced analytics tools to drive improvements in satisfaction and retention. The ideal candidate will have extensive experience in customer insights, strong leadership skills, and a proven ability to synthesize complex data into actionable strategies.
Competitive benefits and a commitment to diversity and inclusion are hallmarks of the company culture.
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