Director, Patient Accounts

We are seeking a dynamic Director, Patient Accounts to lead Patient Financial Services operations within the Revenue Cycle. This leadership role is responsible for ensuring accurate billing, timely collections, regulatory compliance, and continuous operational improvement.

The Director will collaborate closely with executive leadership and departmental stakeholders to maintain high performance standards and deliver an exceptional patient financial experience. Strong strategic thinking, operational oversight, and deep expertise in revenue cycle best practices are critical for success.

This position requires the ability to work onsite periodically based on business needs, including attending key meetings and supporting operational initiatives across facilities.

• Lead and mentor supervisors and managers within Patient Financial Services (PFS)
• Supervise, train, develop, and motivate staff
• Build ongoing professional and technical development programs

• Develop and implement policies and procedures to support health system goals
• Prepare annual goals and objectives aligned with organizational expectations
• Analyze PFS service needs and recommend process improvements
• Identify operational risks, barriers, and opportunities for enhancement

• Analyze, interpret, and summarize revenue cycle data
• Monitor performance against KPIs and drive measurable improvement
• Ensure accurate billing and timely collections
• Support workflow standardization and performance optimization initiatives

• Ensure compliance with all federal, state, local, and industry regulations
• Maintain staff awareness of applicable laws and guidelines
• Participate in annual budget preparation
• Contribute to system-wide financial planning initiatives

• 6–8+ years of healthcare operations experience
• 2–3+ years of leadership experience within Patient Financial Services
• Direct supervisory experience required
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Advanced ability to synthesize complex KPI data into actionable insights
• Experience driving workflow optimization in multi-site health systems
• Experience contributing to system-wide budget initiatives

• Demonstrated change management experience (including operational transitions)
• Ability to influence senior leadership and key stakeholders
• Proven mentorship and talent development experience