CDJR West Springfield Asst. Service Manager

Job Title:

Bertera CDJR West Springfield Assistant Service Manager

Job Location:

West Springfield, MA

Company: CDJR West Springfield

Bertera CDJR West Springfield is an automotive dealership specializing in sales, service, and maintenance of Chrysler, Dodge, Jeep, and Ram vehicles. We are currently seeking a highly-organized and customer-oriented individual to join our team as an Assistant Service Manager. This is an exciting opportunity to be a part of a growing company that values professionalism and excellence in customer service.

• 1. Support the Service Manager in overseeing the daily operations of the service department, ensuring efficient and effective service delivery.
• 2. Assist in managing and coordinating the service team, including technicians, service advisors, and support staff, ensuring a positive work environment and maximum productivity.
• 3. Provide exceptional customer service by greeting, assisting, and effectively communicating with customers regarding their service needs, vehicle repairs, and maintenance.
• 4. Collaborate with the Service Manager to develop and implement training programs for service staff to enhance their technical skills and knowledge.
• 5. Monitor and enforce established departmental policies, procedures, and safety protocols to ensure compliance and a safe working environment.
• 6. Assist with resolving escalated customer concerns or complaints promptly and professionally, maintaining high customer satisfaction levels.
• 7. Perform regular quality control inspections to ensure adherence to established service standards, identifying areas for improvement and implementing corrective actions.
• 8. Assist in managing the service department's budget, including monitoring expenses, analyzing financial reports, and recommending cost-saving measures.
• 9. Ensure accurate and timely completion of service records, warranty claims, and other administrative tasks in compliance with manufacturer guidelines.
• 10. Stay updated on industry trends, technologies, and manufacturer-specific service procedures to provide expert advice and recommendations to customers and staff.

• 1. High school diploma or GED equivalent. Associate or Bachelor's degree in Automotive Technology or a related field is preferred.
• 2. Minimum of 2 years of experience in a service advisor or automotive management role, preferably within a Chrysler, Dodge, Jeep, or Ram dealership.
• 3. Excellent interpersonal and communication skills with a customer-focused approach.
• 4. Strong leadership abilities with the ability to motivate and mentor a team.
• 5. Solid understanding of automotive service operations, including repair and maintenance processes, scheduling, and billing procedures.
• 6. Familiarity with manufacturer-specific service procedures and diagnostic tools.
• 7. Proficient computer skills, including experience with service management software and Microsoft Office Suite.
• 8. Detail-oriented with excellent organizational and time management skills.
• 9. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• 10. Valid driver's license and a clean driving record.

At Bertera CDJR West Springfield, we offer competitive compensation and benefits packages, along with ongoing training and development opportunities. If you are a self-driven, customer-focused individual with a passion for the automotive industry, we want to hear from you! Apply now and join our dedicated team as an Assistant Service Manager.