Director of Ambulatory Operations, Baystate Regional Cancer Program R39814

Director of Ambulatory Operations, Baystate Regional Cancer Program R39814

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Req#: R39814

Category(s): Allied Health Clinical Professional, Medical Practice Other

Full Time / Part Time: Full-Time

Shift: First

Compensation Range: $170,872 – $196,393 – $232,252 (Minimum – Midpoint – Maximum)

Reporting to the VP Ambulatory Operations, the Director of Ambulatory Operations will be responsible for implementing and running clinical operations for the Baystate Regional Cancer Program for all sites to support the service lines ensuring high quality, standardized and seamless care delivery.

The Director will have a close dyad working relationship with Service Line Chair(s)/Chief(s). This position requires strong leadership and management skills specifically focused on clinical and administrative operations that optimize workflow, access to care, non-provider performance across the ambulatory enterprise.

Staff Development:

• Ensures a collaborative environment and programming to support professional and leadership development, staff engagement, and a resilient team culture

Staff Recruitment, Retention, and Compensation:

• Working with VP Ambulatory Ops, HR, Talent Acquisition and Compensation, evaluates and ensures staffing is consistent with contemporary benchmarks relative to both compensation and productivity
• Ensures staff are performing their duties relative to their job expectations and working at the top of their licenses; ensures consistent standards for work executed across all sites of care
• Oversees clinical and administrative staff, including hiring, onboarding, scheduling, training, and performance evaluations for all non-provider staff
• Fosters leadership and development and ensures appropriate training and succession planning

Strategic Planning & Site Implementation:

• Working with the appropriate BMP Clinician Leader and BMP Program Director, oversees all operational aspects of implementing a new service or site of service outside of provider staffing
• Accountable to ensure day-to-day operations are conducted in full alignment with the approved strategic plan to ensure efficient and cost-effective contribution at every stage of the healthcare delivery process

Fiscal Accountability:

• Working with medical leaders, BMP directors and VP ambulatory ops, creates and manages operational budgets that support strategic plan and program growth of BMP practices
• Oversees management of the budget for delegated sites of care and understands how operational processes support value-based performance
• In collaboration with the BMP leadership team, ensures day-to-day operations in the practices are managed to achieve the approved budget and, when necessary, develops and implements plans to address variances to achieve budgeted performance
• Collaborates with the clinical leaders, finance, and BMP directors during budget planning to ensure comprehensive accounting of projected volume, revenue, capital and expenses associated with efficient operations

Quality, Safety & Value:

• In partnership with BMP Directors, ensures clinical and operational workflows & processes at site(s) support high quality, safe, effective, efficient, and patient-centered care, and population health/risk contract initiatives
• With BMP Directors, oversees quality improvement initiatives, and monitors compliance with healthcare regulations and clinical program accreditation

Patient

Experience:

• Accountable for promoting tactics and strategies to enhance patient satisfaction and engagement, address patient feedback, and improve the overall patient experience

Regulatory Compliance:

• Accountable for ensuring ambulatory sites have systems in place to meet regulatory and accreditation requirements e.g., TJC, DPH, Magnet; ensures ambulatory policies are consistent with these standards and practices are adherent to these standards

Performance Metrics:

• Participates in the development and ongoing management of performance metrics to optimize operational site performance utilizing data to drive improvements and accountability

Access to Care:

• Working with BMP…