Multi-Site Practice Manager ; MyVet Springfield Lakes RR

MyVet Springfield Lakes Springfield Lakes,QLDFlinders View,QLD Fixed Term Contract (Full time) RR-8695

• Competitive hourly rate and benefits package.
• Supportive and collaborative team environment.
• Access to training centres, online courses and dedicated nurse programs.
• Opportunities for career growth and development.
• Flexible working hours to suit your lifestyle.
• Staff discounts, including Health and Wellbeing benefits.
• Employee Referral Bonus.
• Paid parental leave and return to work bonus.

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

• Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
• Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
• Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
• Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
• Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
• Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
• Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
• Leading on company initiatives, projects and technology.
• Bringing a transparent leadership style focused on collaboration and engagement.

• At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field.
• Be committed to high standards of service excellence and clinical care.
• Experience with practice management systems or appointment book management skills and are computer confident.
• Have strong problem solving, decision making and organisational skills.
• Good understanding of people and employment obligations.
• Good knowledge of workplace health and safety regulations.
• Experience or interest in change champion and project management.
• Agenuine, warm and supportive style that enjoys caring for people who care for animals.

If you’re looking to make a real impact in a vibrant, rewarding clinic, we’d love to hear from you. Apply now to become part of our amazing team at Flinders View Veterinary Surgery & MyVet Springfield Lakes.

Level 2, Building A, The Park Estate, 5 Talavera Road, Macquarie Park, NSW 2113