Desktop Support Technician

Desktop Support Technician - Contract to Hire

Springfield, MA

About the Role
We need a Desktop Support Technician with solid hands-on experience and strong customer service skills for a healthcare environment in Springfield, MA. This is a contract-to-hire position requiring weekend availability and on-call coverage. Serious inquiries only.
What You'll Be Doing

• Hands-on hardware support and break-fix work - swapping parts, troubleshooting issues, getting people back up and running
• Windows imaging and deployment of new laptops, desktops, and peripherals
• Onsite support at client locations throughout the facility
• Setting up new users with equipment and access
• Diagnosing connectivity issues, managing updates, and resolving performance problems
• Supporting specialized healthcare equipment including Tele Neuro carts and SOC systems
• Providing on-call support and responding to alerts as scheduled
• Password resets, software support, and general troubleshooting

What You Need

• 2-3 years of hands-on IT support experience - hardware break-fix and Windows imaging
• Solid understanding of networking fundamentals
• Strong customer service skills and ability to communicate technical issues clearly to non-technical users
• Ability to stay organized and work effectively in a fast-paced environment
• Flexibility to work weekends (first or second shift as scheduled) plus on-call rotation
• Reliable transportation for onsite support

Nice to Have (But Not Required)

• Healthcare IT experience
• Familiarity with cloud implementations
• Experience with ticketing systems like Autotask

The Details
This is a contract-to-hire position with conversion to permanent employment based on performance. Schedule includes weekend shifts and on-call coverage. Healthcare experience is a plus but not required.
Job Type & Location
This is a Contract to Hire position based out of Springfield, MA.
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Springfield,MA.
Final date to receive applications
This position is anticipated to close on Mar 20, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.