Director, Client Reporting Center of Excellence

At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Director, Client Reporting Center of Excellence will build and lead a global capability responsible for delivering consistent, insight-rich, executive‑ready Business Reviews for Zelis’ most strategic clients. This role establishes how Zelis translates data, market dynamics, and performance trends into compelling enterprise value stories.

This is a builder role. The Director will design the operating model, set quality standards, and lead a high‑performing team based in India while serving as a strategic thought partner to senior client‑facing leaders and executives.

• Stand up and scale the Client Reporting COE from the ground up, including team structure, workflows, governance, and quality standards
• Lead a global team (Director + Managers / ICs) aligned by vertical, ensuring consistently high‑quality outputs
• Establish success metrics for Business Reviews including insight depth, consistency, and executive impact

• Translate complex data, KPIs, and market signals into clear, compelling executive narratives
• Develop points of view on market dynamics, client performance, and emerging trends
• Present insights with executive presence, shaping strategic conversations with senior client stakeholders
• Elevate Business Reviews from reporting to decision‑oriented, insight‑first engagements

• Identify and codify product, client, and market‑level trends across verticals
• Own enterprise benchmarks, trend libraries, and quarterly market refreshes
• Lead win/loss analysis and communicate implications to senior leadership

• Partner closely with Sales, Client Success, Rev Ops, Analytics, Product, and Business Units
• Act as a trusted advisor to client‑facing teams on Business Review strategy and messaging
• Support top client Business Reviews directly; coach broader teams via office hours and structured enablement

• Own the vision for AI‑enabled and automated Business Reviews
• Serve as business product owner for reporting automation, insight generation, and next‑best‑action capabilities
• Partner with data, engineering, and external vendors to drive scalable solutions

• 10–15+ years of experience in top‑tier consulting or Big Four consulting experience along with a degree in Business, Economics, Finance, Engineering, Mathematics, Statistics, or a related analytical discipline.
• Proven experience building or scaling new capabilities, practices, or operating models
• Deep expertise in executive‑level reporting, insight generation, and strategic storytelling
• Exceptional analytical skills with strong data fluency and trend interpretation
• Demonstrated executive presence and ability to lead C‑suite‑level discussions
• Preferred:
  Experience in healthcare, payments, or complex B2B environments
• Experience leading global or offshore teams
• Exposure to AI‑enabled analytics, automation, or advanced reporting platforms
• Demonstrated academic rigor with strong quantitative and analytical foundations

• Builder mindset with comfort operating in ambiguity
• Highly credible, influential, and confident communicator
• Insight‑dr…