Systems Analyst

We are seeking a detail-oriented and strategic Systems Analyst to join our team. In this role, you will act as a key liaison between business stakeholders and technical teams, translating business needs into actionable requirements that drive results. You’ll play a critical role in delivering IT projects on time, within scope, and aligned with organizational goals.

Analyze & Collaborate:
Partner with stakeholders to gather, understand, and document business and functional requirements for complex IT initiatives.

Solve Problems:
Translate business challenges into innovative technology solutions and process improvements that add value.

Drive Project Impact:
Work closely with consultants, developers, and project managers to ensure successful project execution.

Agile Methodology:
Facilitate effective communication and collaboration between business and technical teams using a structured approach.

Continuous Improvement:
Identify and lead opportunities for optimizing processes, improving workflows, and enhancing business efficiency.

Required:

Experience:

3–5 years of hands‑on experience as an IT Business Analyst, ideally in a consulting or technology‑driven environment.

Skills:

Strong understanding of business process modeling, requirements gathering, and documentation. Familiarity with both Waterfall and Agile methodologies.

Tech Savvy:
Proficiency with tools such as JIRA, SQL, Microsoft Excel, and business intelligence platforms.

Communication:
Excellent written and verbal communication skills, with the ability to bridge the gap between technical teams and business stakeholders.

Problem Solver: A proactive thinker who thrives in fast‑paced environments and enjoys solving complex challenges.

Preferred:

• Experience with Agile development methodologies.
• Exposure to cloud data platforms (e.g., Azure, Snowflake, AWS).
• Strong familiarity with data governance and security best practices.
• Exposure to JIRA

• Incumbent must be able to communicate effectively.
• Ability to operate personal computer and related technologies.
• Incumbent works primarily in a remote environment or a private or shared office environment.

The target hiring range for this role is $92,990 - $125,810 ( Annually). The starting base salary will be determined based on skills, experience, and other job‑related factors. In addition, our total rewards package includes medical, dental, and vision plans; generous time off including PTO, short and long‑term disability insurance and a competitive 401(k) savings match including financial planning workshops. See our Careers Page for more information.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

** In accordance with Delta Dental of Massachusetts’ Compliance Plan, all employees must conduct Delta Dental of Massachusetts business and activities in accordance with applicable laws, regulations, professional standards, and ethical standards and report potential compliance or ethical issues to Delta Dental of Massachusetts’ designated Compliance Officer. **

Delta Dental of Massachusetts’ Affirmative Action Program affirms our commitment to make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see Human Resources for additional information regarding this program.