Housekeeping Supervisor - MGM Springfield

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Property - MGM Springfield time type:
Full time posted on:
Posted Todayjob requisition :
272877

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International
** THE JOB:
** Join the
** MGM Springfield team as a Housekeeping Supervisor**, where you’ll lead the daily operations of assigned floors and ensure exceptional room quality across the property. In this pivotal role, you’ll support a culture of outstanding guest service, safety, and teamwork while guiding a dedicated housekeeping staff. If you’re an experienced leader who thrives in a fast‐paced environment and takes pride in maintaining impeccable standards, we invite you to bring your expertise to our world‐class resort.
** THE STARTING RATE:**  $20.25 per hour    
** THE DAY-TO-DAY:
*** Works effectively in a fast‐paced environment with strong multitasking and decision‐making skills.
* Ensures all duties are completed in compliance with property standards, company policies, and legal requirements related to safety, health, and guest welfare.
* Thoroughly inspects guest rooms for cleanliness and overall condition, and reports room status, work orders, damages, and carpet needs.
* Maintains accurate records including repairs, lost and found items, and quality of work. Completes daily worksheets and submits all required paperwork in a timely and accurate manner.
* Maintains departmental assets, ensuring equipment is properly repaired and all FOH/BOH areas are clean, organized, and well maintained.
* Supervises assigned floors, ensuring all rooms, hallways, and public areas meet property cleanliness standards.
* Leads Housekeeping employees by providing training, performance feedback, and recognition, ensuring adherence to company and departmental policies.
* Trains employees and new hires on cleaning products in compliance with OSHA chemical safety standards.
* Maintains comprehensive knowledge of hotel information to accurately answer guest inquiries.
* Responds promptly to guest complaints, using sound judgment and creative problem‐solving to anticipate and resolve issues.
* Maintains exceptional guest service standards and remains attentive to guest needs while protecting their privacy and confidentiality in accordance with hotel policies.
** THE IDEAL CANDIDATE:
*** 1+ Years of Prior Relevant Experience is required
* 2+ Years of Prior Relevant Housekeeping and/or Administrative Experience is preferred
* Must be willing and able to work a flexible schedule from 7am-12:45am, OT available, 8-10hr shifts/40hours per week/no overnights
* Previous experience managing employees using a Culinary Bargaining Agreement is preferred
** THE PERKS & BENEFITS:
*** Healthcare, financial and time off benefits
* Wellness incentive programs to help you stay healthy physically and mentally
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
** VIEW

JOB DESCRIPTION:

**** Pay Rate
** The rate for this role is:$20.25

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM…