Director of Patient Access

A leading health system in Massachusetts is seeking an experienced Director of Patient Access to oversee end-to-end Patient Access operations, including scheduling, registration, insurance verification, authorizations, financial counseling, and point-of-service collections. This role ensures high-quality performance across all access points while driving workflow optimization, standardization, staffing strategies, quality outcomes, and continuous improvement initiatives.

This is a hands‑on, visible leadership opportunity for a professional who thrives in complex, fast‑paced healthcare environments and is committed to enhancing both patient and provider experiences.

• Lead and mentor supervisors and managers on the Patient Access team, building a high‑performing organization
• Develop and implement policies and procedures to meet operational and patient care goals
• Oversee preparation of departmental budgets and participate in annual system‑wide budget planning
• Prepare annual statements of goals and objectives in collaboration with subordinates
• Ensure compliance with all federal, state, local, and private industry regulations, maintaining staff awareness of applicable laws and guidelines
• Analyze, interpret, and summarize revenue cycle data to monitor performance against KPIs and identify trends
• Identify issues, risks, barriers, and opportunities for improvement within Patient Access operations
• Develop training programs and professional development initiatives for staff
• Lead multi‑workstream performance improvement projects, delegating work effectively and ensuring measurable results
• Communicate effectively with internal and client leadership, escalating risks and influencing stakeholders as needed

• 6–8+ years of healthcare operations experience
• 2–3 years of leadership experience within Patient Access
• Direct supervisory experience managing teams and operational workflows
• Must be local to, or willing to relocate to, the greater Springfield, MA area
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Demonstrated ability to synthesize complex data and implement measurable performance improvements
• Experience with major Electronic Health Record (EHR) platforms
• Ability to operate effectively in complex environments, including managed services models
• Hands‑on, visible leadership style with strong on‑site presence
• Excellent verbal and written communication skills to influence senior leadership and stakeholders
• Strong analytical, organizational, and planning skills to manage multiple concurrent initiatives
• EMR:
  Cerner
• Reporting tools including Excel and other healthcare financial systems
• Salary range: $125,000 – $157,000
• Potential sign‑on bonus to support relocation expenses