Guest Service Ambassador, Food Services, Part Time

Note:

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.63 - $20.27 - $23.65

Job Description ##
** Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Guest Services Ambassador to join our Food and Nutrition Services team in Springfield, MA.
***
* SCHEDULE:

*** Part Time, 2nd Shift
* 16 hours/week
* Working hours are typically between 3:30PM-7:30PM
* Rotating holidays and weekends are required  Shift Differential Offered
** LOCATION**:
* Baystate Main Campus, 759 Chestnut Street, Springfield, MA
** THE ADVANTAGES OF WORKING WITH BAYSTATE!
*** Excellent Compensation High-quality, low-cost medical, dental and vision insurance
* Generous PTO – up to 25 days in the first year, with scheduled earned increases
* Continuing education support and reimbursement
* First Time Home Buyers Financial Packages
* Farm Share Memberships
* 403b retirement company match & annual company contribution increase based on years of service
* Free money coach advice from a certified professional
* Wellbeing programs that include but are not limited to mental, physical, and financial health
* Pet, home, auto and personal insurance
* Life insurance
* Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
*
* QUALIFICATIONS:

*** Experience in hospitality/food services industry strongly preferred
* 1-2 years' experience in customer service
* Ability to work rotating days, including weekends and holidays
* Ability to multitask
* Computer literate
* Strong communication skills, both verbal and written
** OUR COMPENSATION PHILOSOPHY**## ## We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package or any incentive payments that may be applicable to this role.##

### The Guest Service Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals in an established timeframe with an emphasis on customer service. GSA's provides guidance to patients and family members to select foods that are in compliance with Medical Nutrition Therapy (MNT) orders. GSA's provide support for nursing and Clinical Nutrition Team and facilitate intra and inter department communication to provide quality patient care and enhance patient satisfaction.

GSA's may also assist with inventory of stock items for the tray assembly areas.
** Job Responsibilities**:
*
* 1)
** Assesses patients for appropriateness for food selections.
*
* 2)
** Assist patients and family with meal selections when indicated.
*
* 3)
** Provides guidance and encourages patients and/or family to select foods that meet MNT orders. Recommends alternatives. Confirms MNT orders and allergies in CIS and CBORD systems.
*
* 4)
** Communicates consistent food choice and/or intake problems to Clinical Nutrition Team and nursing.
*
* 5)
** Accurately assembles patient snacks and meal trays that are in compliance with diet…