ED Patient Registration Rep
Listed on 2026-01-27
-
Healthcare
Healthcare Administration
Note:
The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.
Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$20.38 - $24.87 - $31.28
Summary SCHEDULEPart Time
2 days per week
7a-730p (24 hours per week)
Every third weekend, every third holiday.
- BMC Springfield MA (Emergency Department Registration)
GED or Hi Set
ED Pat Reg Rep I - customer service experience
ED Pat Reg Rep II - 1+ yr work experience in hospital registration
ED Pat Reg Rep III - 2+ yr work experience in hospital registration
Excellent Compensation High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
Under the direction of the Revenue Cycle Registration Manager/Supervisor, the ED Registration Representative is responsible for interviewing patients and collecting patient demographic and insurance information in a fast-paced, high-stress Emergency Department environment. Collects necessary patient responsibility payments at the time of registration. Duties also include working closely with insurance, Clinical Staff, Medical Records, and other hospital personnel to ensure patient safety and fiscal reimbursement.
Obtains necessary signatures of all required forms and interacts in a professional and courteous manner with fellow staff members and the public at large.
2) Complete departmental orientation to product lines; demonstrate competency in introductory proficiency testing >91%.
3) Receive sign-off by a mentor in product line activities.
4) Complete Compassionate Connections Program.
5) Maintain at least a 90% QA pass rate in overall account reviews, MSP, and RQA alerts.
6) Respect:
Treat all patients, coworkers, and internal partners with dignity and respect. Integrity:
Be honest, trustworthy, dependable, and use good judgment in your work; lead by example. Teamwork:
Maintain individual productivity and support workgroup effectiveness. Build and nurture relationships and value others. Lifelong Learning:
Strive to be curious in the pursuit of knowledge while being open and taking in new ideas and perspectives.
7) Service Focus:
Identify opportunities that benefit our patients, coworkers, and…
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