Medical Receptionist - Pediatrics - Springfield

Medical Receptionist – Pediatrics – Springfield

Apply for the Medical Receptionist – Pediatrics – Springfield role at Trinity Health Of New England in Springfield, MA.

Join our Pediatrics team, where you'll play a hands‑on role in prepping patients for procedures, assisting with post‑op visits, taking vitals, updating electronic health records, and ensuring exam rooms are ready to go. You’ll be a trusted partner to patients and providers, helping everything run smoothly behind the scenes while keeping patient comfort and care front and center. If you’re organized, detail‑oriented, and passionate about making a difference, we’d love to welcome you to our team!

Employment Type Full time

Shift Day Shift

• Greets and communicates with patients via phone or in person in a courteous and professional manner, identifying themselves and the department.
• Answers telephones in a timely, courteous, and professional manner using appropriate scripting.
• Verifies insurance coverage eligibility with third‑party payers.
• Processes calls to ensure patients are transferred to the appropriate staff member or provider in a timely manner.
• Schedules patient appointments based on department protocols to maximize provider productivity.
• Accurately registers patients, obtaining required identification, address, phone numbers, PCP, insurance, co‑pay, and other pertinent information.

• High school diploma or equivalent.
• Experience with in a medical office or billing department preferred; knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills and proficiency in a Windows‑based computer environment and Microsoft Office products. Accuracy and dependability required.

• Day Shift; hours may vary.
• Great benefits effective day 1.
• Patient‑centric environment.
• Career growth and advancement potential.
• Diverse and inclusive culture.

Entry level

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.