Recovery Coach

Initiates telephonic or face-to-face contact with eligible patients to describe the role, explain program benefits, and begin the assessment process.

Assists patients in connecting to mental health and recovery resources within their community.

Escorts patients to different programs within the hospital and community to connect with recovery resources.

Works with patients and providers to set care goals and motivates patients to achieve them.

Teaches key educational messages in person and over the phone, and clearly documents all activities in the patient’s record.

Records and monitors participants’ progress toward goals within specified time frames.

Participates with staff in activities such as community outreach, presentations, development of materials, and phone calls.

Assists patients with organizing records, making follow-up appointments, and filling prescriptions.

Helps patients complete applications as needed.

Provides advocacy, education, and support in accessing community-based and hospital programs.

Refers patients to internal or external care management services when other issues are identified (e.g., food insecurity, partner violence).

Demonstrates sensitivity and respect for patients' cultures.

Participates in regular training activities and attends scheduled supervision and meetings.

Influences appropriate utilization of healthcare resources through outreach, motivational interviewing, goal setting, and accompaniment to medical appointments.

Presents patient cases succinctly at review meetings and consults with experts on complex situations to develop optimal care plans.

Prepares reports and documents as needed or requested.

Functions effectively within an interdisciplinary team, connecting patients with resources as needed.

Supports the Operations Manager in implementing and evaluating quality initiatives.

May visit patients in hospitals and ERs to facilitate care transitions.

Qualifications

Required

Functional Expert:
Considered a thought leader on a subject.

Preferred

Dedicated:
Devoted to a task or purpose with loyalty or integrity.

Team Player:
Works well as a member of a group.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.