Operations Associate Cardiac Monitor Tech, Part Time, R37277 Unit Clerical Support - Bayst
Listed on 2026-01-27
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Healthcare
Healthcare Administration, Healthcare Nursing
Overview
Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Part Time Operations Associate/Cardiac Monitor Technician to join our team in Springfield, MA.
Req#: R37277
Category(s): Administrative Support, Unit Clerical Support
Full Time / Part Time: Part-Time
Shift: First
Schedule- Part time, 24 hours/week, 1st Shift
- Hours:
7am-7:30pm - 2 shifts per week, rotating days and weekends required
- Baystate Main Campus
- Springfield, MA
- Excellent compensation; high-quality, low-cost medical, dental and vision insurance
- Generous PTO – up to 25 days in the first year, with scheduled earned increases
- Continuing education support and reimbursement
- First Time Home Buyers Financial Packages
- Farm Share Memberships
- 403b retirement company match & annual company contribution increase based on years of service
- Free money coach advice from a certified professional
- Wellbeing programs that include mental, physical, and financial health
- Pet, home, auto and personal insurance
- Life insurance
- Reimbursement for wellbeing activities (e.g., gym membership, equipment, personal trainer, massage)
Baystate Health, western Massachusetts’ only academic center and tertiary care provider, has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
Qualifications- HS Diploma/GED
- 1-2 years experience in customer service (healthcare setting preferred)
- Medical administrative experience strongly preferred
- Prior EKG training a huge plus!
- Ability to work rotating days, including weekends and holidays
- Ability to multitask
- Computer literate
GED or HiSET (Required)
CertificationsBasic Cardiac Life Support – American Heart Association
SummaryReports to the Nurse Manager, but daily activities are coordinated by the charge nurse. Independently works with the patient and family-centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient medical records, and facilitating smooth unit operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information. Facilitates bed management and patient throughput on the unit.
Performs functions necessary to process direct admissions to the unit. Acts as a receptionist for visitors to the unit and also as a business partner to the department and clinical staff. Orients patients and families to the unit, answering routine questions.
Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions, and appropriateness for Discharge Lounge. Notifies CM if an ambulance is unable to come at the assigned time. CM monitors BMD for observation of patients to determine if the patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff.
Assures fax is received within 30 minutes. Arranges patient transport from the ED if needed. Carries BMD beeper, and assigns coverage during breaks and meals to ensure a constant flow of ADTs.
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