Referral Coordinator

Referral Coordinator

Join to apply for the Referral Coordinator role at Caring Health Center, Inc.

Location:

Springfield, MA

• Reports To: Referral Supervisor
• Salary/Status: Non-Exempt
• Employment type: Full-time
• Seniority level: Entry level
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

• Graduated from accredited school and high school diploma/G.E.D.
• Ability to establish and maintain effective working relationships with other employees, patients, representatives of outside agencies and the general public.
• Professional mannerisms and appearance.
• Ensure that clinical services are available to all clients.
• Demonstrate proficiency in assessment and delivery of all services to a diverse population.
• Adult, Infant and Child C.P.R. certification.

• Schedule outside referral appointments, as directed by PCP.
• Keep accurate log of all appointments made.
• Document in log book: location of appointment, name and specialty of doctor seeing patient, date of appointment.
• Document referral appointments in medical record.
• Send all appropriate paperwork and records to specialist.
• Check referral voicemail regularly; address referral requests appropriately.
• Perform general office duties that require proficiency in communication and organizational skills.

• Review referral and verify patient insurance information.
• Consult with patient regarding scheduling appointment times as needed.
• Verify patient address and phone number.
• Complete medical referral, inform patient of appointment information via mail/phone.
• Fax all pertinent referral information including history and physical, labs, last office visit and referral.
• Obtain correct insurance authorization as required per insurer.
• Record referral information in patient’s chart and referral log.

• Must be able to work at a computer workstation and possess basic keyboard knowledge.
• May require working long and arduous hours from time to time.