Patient Care Representative

Overview

Base pay range: $18.00/hr - $29.00/hr

Job Summary:

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy. The hours for this opening are Tuesday-Friday, 3pm-9:30pm, with Every Other Saturday 6am-6:30pm.

What you will do

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed
• Assist patients with iPad check-in process, troubleshoot as needed and provide feedback
• Recognize and utilize language services when needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy
• Collaborate with technologists/radiologists to ensure proper patient flow
• Process outgoing and incoming US and inter-office mail and UPS deliveries
• Prepare setup for next day’s appointment schedule and communicate potential issues
• Provide and respect confidentiality of all customer groups
• Verify and enter necessary information into our systems
• Respond appropriately to scheduling emergency patient situations
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner
• Keep management informed of situations and conditions with potential impact on the company, department(s) or customer group
• Remain current on changes in policies or procedures that modify daily work functions
• Maintain co-pay/petty cash accuracy and make daily bank deposits
• Assist with onboarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred

Pay range for this position is $18-29/hr + benefits. Individual pay is based on skills, experience, and other factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work at a lower or equivalent classification as required or directed, and work at a higher classification for training and development purposes or as warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Entry level

• Part-time

• Health Care Provider

• Hospitals and Health Care

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