Field Service Technician

Business Description

Renewance Inc. is a technology company that provides cradle-to-grave stewardship solutions for industrial batteries. Our proprietary Renewance Connect™ product is a cloud-based software platform that minimizes customer non‑compliance risk by identifying the applicable regulations and providing step‑by‑step guidance on how to plan and implement responsible stewardship for industrial batteries.

Renewance services include battery asset management, field service, warranty management, asset end‑of‑life management through recycling and second‑life application placement.

Renewance Electrical Specialist (Northeast) will provide customers with technical support for industrial batteries used in stationary energy storage systems, EV applications, and other battery‑related assignments. This includes hands‑on installation, commissioning, maintenance, and repair of batteries and associated hardware. The Electrical Specialist must be able to diagnose and resolve most technical issues to ensure complete customer satisfaction through all stages of the product life.

They will identify, troubleshoot, and resolve complex issues with limited supervision, while knowing when and how to appropriately elevate challenges. The selected candidate can expect a fast‑paced, exciting learning environment through the rapid growth of the business.

NOTE: You must be located within a 3‑hour drive of Springfield, MA to be considered for this role.

• Provide on‑site technical support for customer projects, ensuring efficient execution of day‑to‑day activities.
• Support ‘cold' commissioning (electrical checks using auxiliary power) and ‘hot' commissioning of battery systems (energized electrical checks) and correct battery‑related performance issues including performing cell and module charging/balancing, and/or other site related equipment.
• Support the decommissioning of battery systems and sites, which can include site maintenance, cleanup, and disassembly and removal of equipment.
• Act as direct EHS representative for the field, ensuring OSHA and all other regulatory requirements are being met daily.
• Serve as an escalation point for field service‑related issues, working with customers to resolve concerns in a timely manner, striving to provide excellent customer service.
• Promote a collaborative and solutions‑oriented team culture.
• Understand and collaborate with others to ensure field teams are tracking toward positive operational metrics.
• Gather and report on customer feedback to improve service processes.
• Support the execution and continuous improvement of standard operating procedures (SOPs) for all service activities.
• Collaborate with team members to adopt new tools and technologies for field operations.
• Ensure compliance with safety regulations, company policies, quality guidelines and industry standards to deliver best‑in‑class service.
• Ensure all project‑related administrative tasks are completed on time per schedule, including daily reports and expense reports.
• Travel to and remain at assigned jobsites until assigned tasks are completed.
• Manage field tools for field assignments/projects.
• Ensure excellence in all operational areas.

• Technical or Trade degree, High School diploma, GED, or equivalent work experience.
• 1+ years of experience as a field service technician in the electrical power generation, renewable energy spaces, or similar and possess related safety certifications.
• Experience with computers and installation of controls related firmware and software.
• Fluent with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Strong communication and interpersonal skills.
• Ability to effectively work as an individual but also coordinate and work with a team.
• Continuous learner and capable of executing multiple projects and objectives.
• Ability to follow directions and complete tasks per commitment.
• Self‑directed, highly detail‑oriented, organized, and flexible.
• Accomplishments that reflect leadership, teamwork, integrity, and accountability.
• Willingness to travel and work with customers.
• Requires ability to regularly lift objects 50+ lbs, stand sit or kneel for extended periods,…