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Desk Assistant - Summer

Job in Springfield, Hampden County, Massachusetts, 01119, USA
Listing for: Missouri State University
Full Time, Seasonal/Temporary position
Listed on 2026-02-04
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 15 USD Hourly USD 15.00 HOUR
Job Description & How to Apply Below
Position: Desk Assistant - Summer 2026 (May-Aug)

Student Status Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position.

Work Location

Springfield Campus

Department

Residence Life, Housing and Dining Services

Hiring Range

$15/hour

Sponsorship Information

Applicants must be currently authorized to work for any employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Operating Hours

24 hours/day

Hours per Week Required

20

Description of Primary Duties

Front desks are operated 24 hours a day; weekend and overnight shifts will be required on a rotating basis. There will be shifts during breaks and holidays for buildings.

  • Work shifts at residence hall front desk as assigned, organizing and updating information as needed, and cleaning and maintaining desk area.
  • Maintain accurate and up-to-date listing of students/participants, location of students/participants, services available, campus and local telephone numbers.
  • Greet and receive inquiries (face‑to‑face or by phone) in a polite and courteous manner.
  • Meet and communicate daily with the Hall Staff.
  • Respond to emergency situations by understanding emergency contact procedures.
  • Serve as resource person to residents in building.
  • Distribute mail and other information as requested.
  • Present good image of Missouri State University by means of a tidy appearance, a pleasant and helpful disposition, a positive attitude, and responsive action.
  • Assist the Associate Director, Assistant Director, and Hall Staff with other duties as assigned.
Required Qualifications
  • Enrollment at Missouri State for Summer 2026 or Fall 2026 semester.
  • Minimum of 12 completed hours with 2.00 GPA by end of Spring term.
  • Experience working in residence hall system or in hospitality/service industry preferred.
  • Ability to communicate well in group and individual situations.
  • Ability to quickly evaluate and respond appropriately to crisis situations.
  • Must be able to get along with others and work well under pressure.
Required Certifications

None listed.

Additional Qualifications

None listed.

Special Instructions to Applicants

None listed.

Contact Information

Residence Life, Housing and Dining Services
Phone:

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non‑discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University.

Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972. This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America. The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against.

Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897. Email:
Compliance, Phone: .

Open Date

02/02/2026

Close Date

02/15/2026

Posting Number

STU

Required Documents
  • Resume
  • Cover Letter
  • Letter of Recommendation‑1 (Non‑confidential)
  • Letter of Recommendation‑2 (Non‑confidential)
Optional Documents
  • Any additional documents that support your application.
Further Inquiries

Office of Human Resources
Phone: (t)
Monday – Friday, 8 a.m. – 5 p.m.

Student Employment Services
Phone: (t)
Monday – Friday, 8 a.m. – 5 p.m.

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