Host, Customer Service​/HelpDesk, Customer Service Rep

Are you a people person with a passion for creating memorable first impressions?

As a Host at our Woodford Car Trade showroom, your purpose is to provide a positive and welcoming experience for every client who walks through our doors. You’ll guide them through the initial stages of the buying process, ensuring their needs are met with efficiency, professionalism, and care.

The Woodford Group
, established in 1991 in Durban, began as a car rental company and has since grown into a leading mobility solutions provider. Today, our services include short‑term car hire, long‑term vehicle leasing, and a wide range of vehicle sales and trade options across various branches nationwide.

CAR TRADE SHOWROOM HOST to be based in Springfield, Durban

Join a vibrant and forward‑thinking team, where innovation and exceptional customer service drive everything we do.

As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

CUSTOMER FOCUS: You actively listen to clients’ needs and ensure every customer leaves satisfied.

STRONG LISTENING

SKILLS:

You pay attention, ask the right questions, and accurately understand client concerns.

SERVICE ORIENTATION: You go the extra mile to provide helpful support and ensure a seamless customer journey.

SOCIAL

SKILLS:

You build rapport easily, create trust, and maintain strong, positive client relationships.

PRESENTATION ABILITY: You can confidently demonstrate and explain features clearly and persuasively.

ACCURACY: You work with precision and attention to detail when managing CRM entries and administrative records.

COOPERATION: You collaborate effectively with colleagues, supervisors, and admin teams to deliver excellent service.

INITIATIVE: You take proactive steps to engage clients and highlight value‑added products or services.

NON-NEGOTIABLE REQUIREMENTS

Grade 12 (Matric) or equivalent NQF4 qualification.

Strong customer service and communication skills, with proven experience in a customer‑service–driven environment.

Proficiency in Microsoft Office and general computer navigation.

A valid driver’s licence.

Willingness to work overtime and weekends as required by the business.

Will also count highly in your favour if you have

Previous experience in the automotive industry (dealership, car rental, or related environment).

Familiarity with CRM or customer management systems.

Sales experience, or experience with up‑selling of products or services.

CLIENT ENGAGEMENT

Warmly greet and welcome clients visiting the showroom.

Provide a professional first point of contact for all walk‑in customers.

Ensure each client enjoys a smooth, efficient, and memorable buying journey.

Maintain a welcoming, approachable, and informative presence at all times.

Answer product‑related queries in a clear and professional manner.

CRM MANAGEMENT AND NEEDS ANALYSIS

Capture client information accurately using the CRM system.

Conduct needs analyses to understand client requirements and assist in building tailored deals.

VEHICLE DEMONSTRATIONS

UPSELLING OF ADD-ON PRODUCTS

Promote and upsell additional products and services to enhance customer purchases.

TEAM COLLABORATION AND ADMINISTRATION

Coordinate with the Admin Supervisor and Assistant to ensure client satisfaction.

Keep CRM records updated and accurate after each customer interaction.