Head of Operational Excellence and Design

The Opportunity

Mass Mutual is looking for a leader who is excited to streamline the procurement process, leverage emerging technology, and increase the value provided to our policyholders. We are continuously looking to mature our procurement operating model with a focus on standardization, enhancing the customer experience, implementing industry best practices, and reducing supplier spend. To achieve our mission to expertly source and manage products and services from a balanced supplier base to proactively advance our stakeholders’ strategic priorities, the Head of Procurement Operational Excellence will develop our integrated processes, translate business needs to our tech roadmap, and create a comprehensive user experience through collaboration with upstream and downstream partners in the procurement process.

This role will report into the Head of Operations and Enablement, and sits at the intersection of design and execution to develop a best‑in‑class end‑to‑end process.

The Head of Procurement Operational Excellence is a member of the Procurement Operations & Enablement team and partners closely across all areas of Procurement and enterprise stakeholders to define and continuously develop our process excellence. The Operations and Enablement team is comprised of experts who will own and define our Policy and Standards, seamlessly integrate our end‑to‑end process across the source‑to‑pay lifecycle, help implement key technology enhancements in conjunction with our Innovation and Data team, and ensure we are continuously evolving our processes to reduce cost and increase productivity.

The Head of Procurement Operational Excellence reports to the Head of Procurement Operations & Enablement and is a highly skilled leader responsible for architecting and driving end‑to‑end Procurement transformation. This role blends deep expertise in business and process architecture with advanced skills in workflow creation, KPI development and tracking, and user experience while serving as a strategic partner and change agent across the enterprise.

• In conjunction with cross‑departmental partners, design and maintain the procurement business architecture, aligning process frameworks, organizational structures, and technology platforms to enterprise strategy and goals
• Lead the development of a decision‑making framework and target state designs, ensuring integration with enterprise functions (Finance, Legal, Risk, Compliance, IT)
• Serve as the business architect for process mapping, capability modeling, and strategic alignment, enabling procurement to deliver measurable value and support enterprise transformation initiatives
• Drive the design, implementation, and continuous improvement of procurement processes, policies, and controls to ensure consistency, compliance, and risk mitigation
• Lead the user experience and partner deeply with the CFPMO on implementing change management to drive process compliance
• Ensure successful implementation plans are created to reach adoption goals for process and technology enhancements
• Drive enterprise partnership to ensure stakeholder’s needs are being identified and met through process and technology solutions
• Develop holistic workflows in conjunction with enterprise governance, compliance and regulatory requirements
• Engage in and support implementation of large‑scale digital workflow platforms supporting enterprise governance and procurement processes
• Lead transformation initiatives, including process standardization, automation, and adoption of industry best practices to meet both team and stakeholder needs
• Lead the COE team comprised of business consultants assisting with process design, control ownership, training, implementation and standard operating procedures
• Mentor and coach team and subject matter experts, fostering a culture of innovation, collaboration, and accountability
• Develop and challenge KPIs and performance metrics that measure progress of strategic goals
• Optimize quality delivery across operations using data‑driven decisions
• Assess performance of quality metrics and initiate process improvements, change management and training to…